New CHC Commercial Partners: PureCyber

Why did you choose to become a CHC commercial partner?

We want to support housing associations in Wales — It is our home after all. 

CHC brings the housing sector together, shares insight, and helps members tackle common challenges. That makes it the right place for a cyber partner that wants to be useful, not just visible. 

For us, this partnership is about contributing real sector knowledge, learning from members, and helping housing providers make good decisions before problems become large incidents. 

What services do you offer?

We support organisations across these areas:

• Governance: helping you build the policies, plans, risk ownership and assurance needed to manage cyber well.
• Offensive: testing your environment like a hacker would, so weaknesses can be found and fixed early.
• Defensive: providing ongoing monitoring, threat detection and incident response support to reduce blind spots and act quickly when something looks wrong.

We are different, as we act as the one accountable partner for cybersecurity for the housing sector, which means we can connect the dots, reduce confusion around supplier ownership and provide continuous support across our three service pillars.  

And in February, we celebrated becoming the Best Cyber Security Partner at the Housing Innovation Awards, recognising our impact in UK Social Housing sector. 

What contact have you had with the social housing sector so far?

We already work with organisations in the social housing sector and understand that cyber risk lands differently than in many other sectors. When a housing provider has a serious cyber issue, it’s not just a systems problem.  

Nigel Lee (Head of IT & Procurement, Cardiff Community Housing) explained: “When we had a cyber attack, we couldn’t do the day-to-day activities like report the repairs, pay suppliers, take payments, and ultimately support our communities. Cyber is the biggest and highest risk on the risk register because the downsides are catastrophic.” 

That is why our work in housing is built around operational capability, not generic cyber advice. We help teams reduce risk in ways that support the day-to-day service delivery, give leadership clearer assurance, and take pressure off small internal IT and digital teams. 

How can PureCyber support housing associations in Wales?

We help housing associations get clearer on where their real cyber risks sit, what good looks like, and what needs to happen next. That could mean strengthening governance, improving visibility of risk across systems and suppliers, uncovering weaknesses before attackers find them, or giving internal IT teams better day-to-day support. 

Overall, we help leadership teams feel more confident that cyber risk is being managed properly and consistently. In a sector where services, income, and trust all matter, that reassurance is important. 

What are the key opportunities for the social housing sector in Wales and what role do you see your organisation playing in helping associations make the most of them?

There is a real opportunity for housing associations to modernise services, improve access to information to support the foundational economy, and use digital systems more confidently across housing management, finance, compliance and tenant support. But digital progress only works if cyber resilience keeps pace with it.

Our role is to help housing providers move forward safely. That means giving teams a clearer view of risk, helping them strengthen weak points, and making cyber feel more manageable and less reactive. Done well, cyber should support better services and better decisions, not slow them down.

The growth of our business has meant that we continue to support the growth of our SOC team based in Cardiff, allowing us to recruit local and talented SOC specialists and provide a human-led, in-house 24/7 SOC support to the Welsh housing sector.