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Other regulatory bodies

In summary

In addition to being accountable to Welsh Ministers, housing associations in Wales are also part of wider structures that are in place to uphold standards or are accountable to other regulatory bodies that are responsible for the regulation of other specific activities.

Care Inspectorate Wales

The Care Inspectorate Wales is responsible for the registration and inspection of care facilities and services in Wales. This includes care homes provided by housing associations, domiciliary care/supported living services.

More information on housing associations providing care and support to people in Wales can be found here.

Public services ombudsman

The public services ombudsman Wales has specific responsibilities for the investigation of housing related complaints in Wales. Housing associations in Wales working towards being part of the Complaints Standards Authority, which aims to provide consistency of complaints policies and practices in public sector and other services like housing matters in Wales.

More information on how to make a complaint to your housing association.

Information Commissioner's Office

Housing associations are registered with the Information Commissioner. The Information Commissioner's Office is in place to ensure that data and information are handled appropriately in line with legislation.

Charities Commission

The Charities Commission registers and regulates charities in Wales. Housing associations in Wales operate on a not-for-profit basis.

Companies House

Companies House is responsible for the registration of companies. Some housing associations provide services or undertake other activities through subsidiaries that are part of the housing group, and these may be registered with companies house.

Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) regulates the financial sector, some housing associations may be registered with the FCA to enable them to provide services including debt advice, or estate agency activity for example.

Health and Safety Executive (HSE)

The Health and Safety Executive has specific responsibilities in relation to the encouragement, regulation and enforcement of workplace health, safety and welfare.

Full summary

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