Spotlight on Mini-Publics: Helping housing associations gather effective intelligence from their tenants

For housing associations, it is vital to listen to the tenant voice in order to design and deliver services that meet tenants’ needs. However, gathering insights on what these needs are can be difficult.

The mini-publics approach, which aims to establish simple human relationships outside the provider/consumer approaches traditionally relied upon, can help tackle this challenge.

In this session, Rob Rowlands and Andy Wright from Engaging 4Thought, will talk you through a pragmatic approach that applies the principles of mini publics in a streamlined long-term deliberation, that builds trust and allows you to concentrate on developing solutions that are owned both by the housing association and their tenants in a collaborative atmosphere.

This session will appeal to strategic decision makers, housing officers, tenant participation staff and technical staff.