Annual 2025 - What you need to know

Need help before or during the event?

Email us at events@chcymru.org.uk. A member of CHC staff will be at the registration desk throughout the conference to address any queries.

Getting there

Please visit the Techniquest website for information on parking options.

The Wales v North Macedonia (Men’s) 2026 FIFA World cup qualifying round will be taking place on Tuesday 18th November at 19:45 at Cardiff City Stadium. Please visit the Transport for Wales website for travel advice.

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Accessibility

• The venue is fully accessible, but if you have any specific requirements, please get in touch ahead of the event.

• There will be an induction loop available in the main conference space. Please choose a seat in the front rows and notify a member of staff if you wish to use it.
  

• A Welsh translator will be in attendance over the two days. Please feel free to make your contributions in the language you are most comfortable with.

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Workshop rooms

The workshops will be taking place in The Lab, The Learning Suite, the Science Theatre and the Main stage. Please refer to the agenda for details on the rooms for each session. Signage will be available throughout the event and CHC staff will be on hand to help with any queries.

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Everyone is welcome

At CHC, we are working hard to ensure our events not only reflect the diversity within our member housing associations and the communities they serve, but also celebrate it.

We are committed to providing spaces where all our delegates feel comfortable, valued and respected.

This includes designating spaces for religious practice and taking into consideration the needs of neurodiverse attendees.

There will be a dedicated prayer/quiet room, located near The Lab.

Please bear in mind this room will also be a meeting and phone call free zone. If you need to take an urgent work meeting, please let us know and we will do our best to guide you to a suitable space.

We are always learning and open to feedback, so if you have any comments, please do not hesitate to get in touch at enquiries@chcymru.org.uk

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Catering

If you have any dietary requirements (vegetarian, vegan, halal, gluten free, dairy any allergies etc), please do let us know beforehand.

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Dress Code

Smart/casual for the day and drinks reception

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Health and Safety

• Delegates have a duty to take reasonable care for their own safety when attending events and have a responsibility to ensure the safety of others if affected by their own activities.

• Delegates are not permitted to tamper or adjust any event equipment, fixture or furnishing without express permission from the organisers.

• Delegates are not permitted to enter any restricted area.

• Delegates will have access to a cloakroom space at in person events but are solely responsible for their own belongings.

• Delegates are expected to consume alcohol responsibly, and only when permitted as part of an in-person event.

• Delegates are not permitted to bring in any alcohol from outside the premises to any in-person event unless they have permission from the organisers.

• CHC accepts no responsibility for any injury or for the death of any person, while attending one of our events, unless such injury or death was occasioned by the negligence of CHC.

In the event of an emergency situation, please follow directions from the Techniquest staff. Your cooperation is essential and will be appreciated.

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Code of Conduct

We kindly request that all event attendees adhere to our Code of Conduct

Purpose

The purpose of the code is to ensure that the experience of participants attending Community Housing Cymru (CHC) events is governed by principles of responsible and orderly conduct.

Scope

This code applies to delegates, CHC staff, commercial partners, exhibitors and any other persons attending conferences, seminars or meetings organised by CHC.

Code

CHC is committed to making its events productive and enjoyable for everyone, regardless of gender, sexual orientation, disability, physical appearance, race, nationality or belief. We will not tolerate harassment in any form. All delegates are expected to adhere to the following three main principles during an in person and virtual event:

• Those who attend CHC should behave in a responsible manner which will not bring the reputation of themselves, their own organisation, the housing association sector and/or CHC into disrepute

• Those attending CHC events will have respect for other delegates, exhibitors, speakers, workshop leaders, CHC staff and venue staff and other people within the vicinity of an event

• Those attending events will need to comply with any reasonable requests made by CHC or hotel staff managing and running the event.

Examples

Breaches of the code might include:

• Unwarranted disruption of sessions, workshops, dinner and other event activities

• Sexual, racial or other forms of harassment

• Threatening or violent behaviour

• Abusive language

• Abuse of alcohol or drugs

• Lewd behaviour

• A criminal act

Enforcement of the Code

CHC staff will take all reasonable steps to ensure compliance with the code and may seek the help of personnel from the same housing association or support from an appropriate authority if they feel the code is being breached. We will follow up any breaches of the code with appropriate action, which may include withdrawing the delegate from the event and/or informing the delegate’s organisation about the incident with action taken and details of any witnesses.

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Social media

We will share key highlights from the conference on LinkedIn and BlueSky. Use the hashtag #CHCAnnual25 to join the conversation!

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Photography and video

Photography and filming will be taking place over the two days.

All photos will be used solely within Community Housing Cymru’s marketing activities, which may include content on our website, LinkedIn, BlueSky and event promotion materials.

Any information we collect will not be passed on to any third party controllers and will only be used by Community Housing Cymru.

All delegates were asked to grant photography consent at the point of booking. Those who have asked not to be included in photography will be given a red lanyard with their badge. If you have changed your mind or the booking was made by someone else, please let us know when collecting your badge at the registration desk.

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