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Website Usage Guide

Our new website is designed to be nice and straightforward to use, but it is quite different to our old one! If you need a helping hand, please check out our tutorial videos.

Introduction to our new website

Registering and creating an account

Editing your profile

FAQs

Why should I have an account?

I had an account on your old website, what should I do?

  • You will need to re-register (you can use the same email address). It wasn't feasible to copy users from the old site for technical reasons and GDPR concerns.

I have registered, but have not received an activation email. What should I do?

I am a housing association staff member, why can't I purchase a ticket at the discounted member rate?

  • First, please ensure you are logged in to your account. If you are logged in, this is likely due to your account not being verified by our admin team yet; please allow up to 72 hours after registration for us to check your details.

How can I pay for tickets? Is it safe?

  • Tickets can be paid via card or by invoice. Our website is secured by SSL/https, and card payments are made securely through Stripe. If choosing to pay by invoice, our Business Development team will invoice you afterwards (typically after the event).

How can I report bugs?