Disrepair webinar series: Delivering a customer-focussed repairs and maintenance service

In this webinar, Kris Ablett, Sero's CX Manager, will draw on his experience from working in retail and housing to explore the key considerations and practical steps you can follow to deliver an effective customer-focussed asset management service.

The session will cover:

• Principles and key considerations
• Service culture and staff engagement
• Responding to tenant needs and satisfaction to improve customer experience
• Upskilling workforce to respond to current and future challenges

The webinar will be of particular interest to Housing Directors, colleagues in Asset Management and Customer Service leads.

This session is the first of a webinar series designed to support housing associations with reviewing their processes and services in the context of the spotlight on the sector's response to damp and mould and disrepair issues.

About the speaker
Kris' role at Sero is to take care of the customer. A 17 year career in retail with a reputation for improving service by engaging and empowering people to do the right thing meant Kris worked improving customer service across the south west, Hertfordshire and North London. Starting a family brought him home to Wales, where he decided to leave retail to pursue a career as a customer Experience professional, working in social housing before joining Sero.