Approaches to housing management: Hafod’s Coaching Model

In this spotlight, Hafod will be sharing how they have refreshed their approach to housing management through the delivery of their neighbourhood coaching model, which is strengths-based, neighbourhood-focused and relational.

Hafod coaches are the key link between Hafod and their customers, but their focus is not simply on bricks and mortar or collecting rent. As important as these things are, a safe home, income maximisation, good health and stable communities are key to a person’s overall wellbeing, and when this happens, ‘traditional’ housing management almost takes care of itself.

Hafod’s model continues to evolve through joint working and a learning exchange with Bromford.

In this session, Alison Clements from Hafod will be joining us to take us through the work they have been doing with partners to improve Hafod’s Coaching Model and will be joined by Paul Taylor, Innovation Coach at Bromford.