2017 Finance and IT Conference

Making Sense of Economic Landscape - Hao Ran Wee, Barclays Bank

Preparing for Digital Shift - Mark Moynihan, Aaeron

Social Housing Pension Scheme - Gary Bradley, The Pensions Trust

NPV / Financial Viability of Stock - Mark Potter and Caroline Lewis, Cardiff Community HA

Creating Bespoke Software - Richard Troot, Wales & West HA

Risk Management: The route to diversification and transparency - Ruth Murray-Webster

Unlocking Potential Housing latent capacity - David Eastgate

Enhancing Customer Experience - Francis Hipple, HACT

Effectively Engaging the board and audit committee in Risk Management - Nigel Ireland , Barcud Shared Service

Procurement and Tendering - Stephen Thompson, Darwin Gray

How to Finance the development of 20,000 homes, Helga Warren and Carrie Satherley, Welsh Government

Housing Horizons, Clarissa Corbisiero-Peters, Community Housing Cymru

A New Political Landscape - Rhodri ab Owen, Positif

Funding of Welfare Reform - Paul Webb, Welsh Government

Housings Adventures in data Science - Mark Moynihan, 1st Touch

Funding in a Changing Environment - Henrietta Pod, JCRA

Housing and Regulation, Helen White, Welsh Regulatory Board

Faster Adaptability is the new Core Competency in the new economy - Stephen Parry, Lean Voices

2017 Chief Executives and Leadership Conference

Chief Executives Conference - Thursday 22nd June

Disrupting Targets - Tracy Myhill, Welsh Ambulance Service

Disrupting the Econony - Karel Williams, Manchester Business School

Disruptive Devolution - Ashley Rogers, Business Council North Wales


Leadership Conference - Friday 23rd June 

Building Resilience through Leadership - Professor Iwan Davies, Swansea University

Grow your own: Is the next Chief Executive in the Room? - Alan Nobbs, NHS Leadership Academy

Authenticity Making Values Valuable - Stuart Haden, Storm Beach Learning & Development

Phase Two: Establishing the Challenge

We commissioned Savills to produce a report on what the challenge for the sector looks like in 2036 (twenty years on from the launch) in order to inform our long-term vision. 

You can read the full report here


We have categorised the main challenges into three categories - changing demographics, housing stock and household composition, and workforce. 

Read our summary here to find out what these challenges mean for the sector.

You can also watch our video here.  


We’re launching ‘Phase Two: Establishing the Challenge’ at our Leadership Conference on 23 June. Once everyone knows what the challenge is, we’ll be asking you to ‘Join the Conversation’ in Phase Three. This will include four roadshow events over the summer to gather your views on the challenge ahead and, more importantly, to listen to your solutions to shape our vision for the future. 

Book your place on a roadshow near you:

Wednesday 19th July, 2-5pm: The Log Cabin, Neighbourhood Learning Centre, Pontypool
Tuesday 8th August, 11-1pm: Grŵp Cynefin’s Eisteddfod stand, Ynys Môn
Friday 1st September, 2-5pm: The Centre, Ruthin, Denbighshire


There are lots of different channels where you can find out more and get involved:

Twitter: @CHCymru #housinghorizons

Facebook: www.facebook.com/communityhousingcymru

Blog: http://chcymru.org.uk/comms/CHC-Cartref/

CHC’s Yammer network for members: contact bethan-davies@chcymru.org.uk for your invitation.


We look forward to hearing from you very soon – join us in shaping a long-term vision for housing associations in Wales. 

Member Offer

Community Housing Cymru's member offer is categorised under four headings - influence, connect, support and inform. Our member offer for 2017/18 has been developed alongside our corporate plan priorities and outlines how we will continue to work on our members' behalf so that you can continue to invest in communities and change lives.

Read our member offer for 2017/18 here, and also find out how we influenced, connected,supported and informed in 2016/17. 

Need to get in touch with a member of CHC staff? Find out who's who here

2017 HR and L&D Conference

It ain't what you do... it's the way that you do it, Anna O'Halloran, Just Housing Consultancy

Reflection - What can come out of the darkness? Stuart Haden, CIPD

Building Resilence for Improved Wellbeing, Peter Green, PJG Consultants

Employment Law & Legislation Update, Rhiannon Dale, Hugh James Solicitors

Delivering on the Welsh Language Standards, Llinos Iorwerth and Rhys Evans, ATEB Cymru

Move over traditional learning! Lisa Minogue-White, WillowDNA

What does the Future Hold? Sophie Howe, Future Generations Commissioner in Wales

Performance Management - Why do we get it so wrong? Nia Bennett, EffectusHR

Brexit, Steffan Evans, TPAS Cymru

Millennial, Louise Price, Hugh James Solicitors

How Career Passports can help an organisation's succession planning journey, Peter Brauer, Turning Point HR

The Power of Coaching and Mentoring, Andrew Wallbridge, TSW

An Introduction on Online Learning, Dawn Stacey, Learning Pool

Successful Campaigning, Ffion Grundy, Stonewall Cymru

Housing Horizons, Clarissa Corbisiero-Peters, Community Housing Cymru

What does the Future Hold for HR and L&D? Gill Mason, ACAS

General Election 2017

Prime Minister Theresa May called a snap general election last month to take place on 8 June. CHC has been working hard since the announcement on our plans for the General Election, and we will be coming together with a number of organisations under the Homes for Wales brand to call on the next UK Government to:

  • support a welfare system which ensures that everyone can access an affordable home.
  • support the construction industry so it can access the materials and labour it needs to build affordable homes.

There is more information in the pack below on the detail of our asks, the coalition members and information on how you can get involved. To help you in your conversations with candidates, we have also created an infographic which will give you some important information on the impact of welfare reform and Brexit on your business.

Briefing for members

We have also recorded a short podcast introducing the campaign and exploring some of the welfare reform policies we will be discussing with political parties. Listen to the podcast here. Alongside this, we published a blog post shortly after the election announcement outlining our plans which you can read here

The main event for the campaign will be a hustings event taking place in Cardiff on 23rd May, chaired by BBC News’ Sian Lloyd, and featuring representatives from all four main parties. Tickets are available here

Please also head over to the Homes for Wales website, which has had a makeover, and tweet your support for the campaign here.

We will be holding a Day of Action on 31 May - more information to follow! 

Contact Programme

CHC Members’ Contact Programme

The contact programme is part of CHC’s member offer and has been set up to support more engagement with the sector through regular one to one contact with members and visibility of CHC staff on the ground through sector visits. 

The aim of the programme is to ensure that members feels involved and able to influence the strategic direction and activities of CHC, and for CHC to have a more in-depth understanding about the issues the sector is grappling with and the day to day business challenges they face.

What happens after each visit?

The information gathered from each visit is used to ensure that CHC and the work we are doing is responsive to our members’ changing needs. It also helps us to identify emerging issues, share best practice and helps us provide a more tailored service to members by providing them with the information and updates they need.

The discussions and feedback from these visits have been instrumental in setting CHC’s corporate plan priorities for 2017/18.

These contact programme meetings are in addition to regular contact with CHC staff across our organisation. 

How is this information shared with the sector?

Twice per year, a report is compiled for CHC’s board.

In 2017/18, these reports will also be published here on our website. The reports will outline emerging themes, look at how these themes align with activity in CHC’s corporate plan and also outline the planned or responsive work CHC is undertaking around each topic area.

The contact programme managers for 2017/18 are as follows: 

Bro Myrddin HA: Bethan Davies
Bron Afon Community Housing: Clarissa Corbisiero Peters
Cadwyn: Clarissa Corbisiero Peters
Cardiff Community HA: Phillipa Knowles
Cartrefi Conwy: Steve Evans
Cartrefi Cymunedol Gwynedd: Edwina O'Hart
Coastal: Adele Harries-Nicholas
Cynon Taf CHG: Bethan Davies
Family HA: Phillipa Knowles
First Choice HA: Bethan Davies
Grŵp Cynefin: Bethan Davies
Pobl Group: Steve Evans
Hafan Cymru: Hayley MacNamara
Hendre Group: Steve Evans
Linc-Cymru: Clarissa Corbisiero Peters
Melin Homes: Adele Harries-Nicholas
Merthyr Tydfil HA: Adele Harries-Nicholas
Merthyr Valleys Homes: Hayley MacNamara
Mid Wales HA: Phillipa Knowles
Monmouthshire Housing: Hayley MacNamara
Newydd: Phillipa Knowles
Newport City Homes: Steve Evans
North Wales HA: Edwina O'Hart
NPT Homes: Clarissa Corbisiero Peters
Pembrokeshire Housing: Edwina O'Hart
Pennaf: Aaron Hill
Trivallis: Edwina O'Hart
Rhondda HA: Aaron Hill
Taff Housing: Phillipa Knowles
Tai Calon: Hayley MacNamara
Tai Ceredigion: Aaron Hill
United Welsh: Adele Harries-Nicholas
Valleys to Coast Housing: Aaron Hill
Wales & West Housing: Edwina O'Hart

Click here to find out more about our team.

For further information on the contact programme, please contact Edwina O’Hart, Assistant Director of Communications and Member Services on edwina-ohart@chcymru.org.uk, 029 2067 4808 or 07791 898497.

CHC’s Communications Conference 2017

The Next Chapter - Housing Horizons - Clarissa Corbisiero-Peters, Community Housing Cymru

Expect the Unexpected, then Communicate it - Steffan Evans, Wales Governance Centre

Expect the Unexpected, the Communicate it - Professor Justin Lewis, Cardiff School of Journalism, Media and Cultural Studies

Setting your own news agenda through blogging and social media - Cathryn Scott

Social Media 101 - Dan Oliver, The Royal Mint

The Jeremy Colman Crisis - Lessons Learned - Rachel Moss, Wales Audit Office

What Crisis - John Wilkinson, Chartered PR Consultant

Going, Going, Gone! What makes properties sell? Julie Bowen and Gemma Clissett, Lovell Partnerships

Campaign with a purpose - Grass firs have consequences - Francesca Carpanini, South Wales Fire and Rescue Service

Housing Pact

In a five-year agreement, Welsh Government and the official bodies representing housing associations and councils in Wales, signed a pact to work together to help deliver Welsh Government’s 20,000 affordable housing target.

The housing association sector in Wales has committed to delivering at least 12,500 of these new homes, a big increase on previous years.  Many local authorities will be delivering a significant number of new homes for the first time in years and between them, they have promsied to provide a minimum of 13,500 properties.

The Housing Supply Pact will also create thousands of training and employment opportunities as well as apprenticeships by 2021.

The pact, between Welsh Government, Community Housing Cymru (CHC) and the Welsh Local Government Association (WLGA) will be unveiled today at CHC’s Annual Conference in Cardiff.    

Welsh Government plan to invest over £1.5 billion in affordable homes during this term of government. 

Housing associations have been instrumental in helping Welsh Government exceed its previous five-year target of 10,000 affordable homes. Last year, 94 percent of those were built by housing associations.

Stuart Ropke, Chief Executive of Community Housing Cymru, says housing associations continue to make a huge difference to lives and to the Welsh economy.  

“Our members provide homes for some of the most vulnerable people in Wales, providing them with the support and care that just isn’t available anywhere else.  They also make a huge contribution to the Welsh economy and for every £1 spent by a housing association, 90p remains in Wales, benefiting local business and communities.

Housing associations will be involved in creating up to 12,500 training and employment opportunities, which will mean new jobs and apprenticeships.  There will also be skills development and support for 25,000 people.”

Steve Thomas, Chief Executive of the WLGA, says local authorities already work closely with housing associations.

He added: “Our partnership of the public, private and third sectors is arguably one of the most successful of its kind in the UK in recent years.  By combining our skills we will make a big difference to so many people in Wales creating neighbourhoods where people want to live and work.

“A number of local authority landlords will also be building new homes themselves, and local councils will continue to play an important role, making land available for new homes and working together with partners to fulfil this target.  This is a historic partnership that will benefit everyone in Wales.”

Read the full Housing Supply Pact here.

Universal Credit Research Report

The first-ever Welsh research report into the impact of Universal Credit (UC) from the tenants’ perspective was launched in Cardiff on Thursday 9th March. Read more here

CHC Board Reports

Board Reports

CHC Board Report - Monday 16th January 2017

CHC Board Report - Monday 13th February 2017

CHC Board Report - Friday 28th April 2017


Open Board Meeting Reports

CHC Open Board Meeting Report - Monday 13th February 2017

CHC Open Board Meeting Report - Monday 17th July 2017

2017 Board meeting dates

16/01 - CHC Board meeting - CHC Office

13/02 – CHC Board meeting – CHC Office

28/04 – CHC Board meeting – CHC Office

14/09 – CHC Board meeting – CHC Office

09/11 – CHC Board meeting – CHC Office


Open Board meeting dates

Monday 17th July 2017 - Chapter Arts Centre, Cardiff



Thursday 16th November 2017 - Mercure Holland House Hotel, Cardiff


After listening to feedback from members and as an extension to our recent brand refresh, we’ve revamped our Cartref magazine and transformed it into an online offering.

This site will now serve as our blog and our magazine, all in one, and means that you can find all the updates you need in one place.

We’ll be updating the site regularly with updates and blog posts from CHC staff, and we’re also keen to make sure we get plenty of contributions from guest bloggers on topics which interest you and your organisations. Get in touch with Bethan Davies if you’d like to contribute to our new blog or if you have any feedback. 

Read it here!

CHC’s Governance Conference 2017

Through the Looking Glass - Welsh Regulatory Perspective - Carol Kay, Welsh Government

Building Resilient Boards, Fiona McGregor, HCA

What does your life jacket look like - Jim Lashmar and Gill Powell, Altair

Behind Closed Doors - A Lenders View - Tomy Oakley, Lloyds Bank

Value for Money - Steve Smedley, HouseMark and Carol Kay, Welsh Government

Does you organisation have the right appetite for risk - Ruth Murray Webster

Practical and Legal Implications of Welsh Language Standards - Fflur Jones, Darwin Gray and Llinos Iowerth and Rhys Evans, ATEB Cymru

Regulatory Framework and How it works in Practise - Sarah Laing Gibbens and Ian Walters, Welsh Regulatory Team and Keith Edwards, Taff HA

Behavioural Insights - Anna O'Halloran, Just Housing Consultancy

Housing Horizons - Clarissa Corbisiero Peters, Community Housing Cymru

Celtic Horizons , Balancing Governance, between an RSL, a subsidiary and a private sector partner

Back from the Future - Patricia McCabe, Central Consultancy and Training

Terms and Conditions

If you wish to cancel our terms and conditions are:-

Conferences and Training events

14 days or more before event : No charge.

Between 8 and 14 days before event : 50% of total fee payable.

Less than 8 days before the event : Full fee payable.

Registered delegates who do not attend the event : Full fee payable.

Networks and Forums

Paid events - Cancellation of booking must be advised at least 48 hours before the event or full fee will be payable. 

Free events - Cancellation of booking must be advised at least 48 hours before the event or a £15 charge will be payable.

Contact the Events Team

Events team

Member Services and Business Development Manager - Adele Harries-Nicholas

adele-harries-nicholas@chcymru.org.uk  |  029 2067 4803

Events and Business Officer - Rhian Robinson

rhian-robinson@chcymru.org.uk  |  029 2067 4814

Learning and Development Officer - Lesley Smith

Lesley-Smith@chcymru.org.uk | 029 2067 4809

Sponsor or Exhibit

Contact the Events team

Events team

Member Services and Business Development Manager - Adele Harries-Nicholas

adele-harries-nicholas@chcymru.org.uk  |  029 2067 4803

Events and Business Officer - Rhian Robinson

rhian-robinson@chcymru.org.uk  |  029 2067 4814

Terms and Conditions

If you wish to cancel our terms and conditions are:-

Conferences and Training events

14 days or more before event : No charge.

Between 8 and 14 days before event : 50% of total fee payable.

Less than 8 days before the event : Full fee payable.

Registered delegates who do not attend the event : Full fee payable.

Networks and Forums

Paid events - Cancellation of booking must be advised at least 48 hours before the event or full fee will be payable. 

Free events - Cancellation of booking must be advised at least 48 hours before the event or a £15 charge will be payable.

Innovative Housing Conference 2017

Future Generations - Sophie Howe, Future Generations Commissioner

Report Findings, Next Step - Ed Green, Welsh School of Architecture, Cardiff University

More Better Full Report - Ed Green

IGLOO Regeneration - Mark Hallet

Legal & General Large Scale Offsite Manufacturing Project - Laura Mason

Zero Bills Homes / Z Factory -Bill Dunster

Pentre Solar - Glen Peters

Pentre Solar Film

Exeter City Council's Exeperiences - Emma Osmundsen and Tomas Gartner

CHC’s Rural Housing Conference 2017

Welsh Governement Update - James Burgess, Welsh Government

Scottish Perspective - Diarmaid Lawlor, Architecture & Design Scotland

Planning - Assisting and Hindering Rural Housing Development, Councillor Dyfed Edwards, Gwynedd Council

Affordable Home Ownership - Barriers and Opportunities, Warren Smith, Nationwide

Affordable Home Ownership - Barriers and Opportunities, Catrin Roberts, Grwp Cynefin

The Rural Supply Chain and the Impact on Bricks and Mortar, Arfon Hughes, Grwp Cynefin

Pentre Solar, Glen Peters, Western Solar

Financing Development and Coooperative Housing, Dave Palmer, Wales Cooperatve Centre and Afon Hughes, Grwp Cynefin

Bringing Rural Empty Homes back into use, Rhys Llwyd Davies, Architect

Creating Inclusive Communities, Dr. Sarah Hillcoat-Nalletamby, Centre for Ageing and Dementia Research, Swansea University

Creating Inclusive Communities, Dr. Sarah Hillcoat-Nalletamby, Centre for Ageing and Dementia Research, Swansea University

The State of Housing in EU - Sorcha Edwards, Housing Europe

High Performance Affordable Housing from Timber - Tabitha Binding, Woodknowledge Wales

PR and Communication Awards 2017

Community Housing Cymru’s PR and Communication Awards will take place on the evening of CHC’s Communications Conference in Cardiff Bay on Thursday 23 March.

The 8 categories are split into two groups and are listed in the document below. You can enter up to 4 categories from the ‘general categories’ list, as well as entering both categories in the ‘additional categories’ list, so you have a maximum of 6 categories to choose from. Please note that, unlike in previous years, we’ll be asking you to enter yourselves into the Best In-House Communications Team award if you’d like to be included. You can find further information below.

Please send all submissions to Borbala Martos on borbala-martos@chcymru.org.uk, with the category clearly stated in the subject line of your email. Please send submissions in a Word document (along with any accompanying attachments) with your name and your organisation's name clearly stated. 

The closing date for entries is Wednesday 22nd February.

All submissions must range from 1 January 2016 to 31 December 2016.

Good luck! 


PR and Communication Awards 2017 - Further information

Corporate Plan

CHC's Corporate Plan 2016-19 details how we will continue to act as one voice on behalf of the sector and will work on behalf of our members to influence, connect, support and inform so that they can continue to invest in communities and change lives.

Our Corporate Plan 2016-19 can be read here.

Find out which priorities we're focusing on in 2017/18, agreed in conjunction with our members: Corporate Plan 2017/18


We publish a progress report every quarter on our successes and key milestones based on our corporate plan priorities. You can download all progress reports to date on the links below:


Need to get in touch with a member of CHC staff? Find out who's who here

Housing Horizons

Housing Horizons is a project run by Community Housing Cymru, the membership body for Welsh housing associations.

What's the main aim of Housing Horizons?

Housing Horizons’ main aim is to set a long-term vision for housing associations in Wales. This vision will position housing associations as a partner of choice and an integral part of the solution to the housing crisis.


Why do we need a long term vision?

Housing is a long term business, but we operate in a short term political and funding environment which means that priorities can shift and uncertainty can limit our ambitions. We need an aspirational and long-lasting vision for housing associations which will enable the sector to influence and lead policy decisions in Wales.


How can I get involved? 

After conducting extensive research with members and stakeholders during Phase One, we're ready to launch Phase Two - Establishing the Challenge. Click here to find out more!

Read Clarissa's blog post for a summary of what was achieved during Phase One. 

Smart Energy GB - Around the Houses

It’s lovely travelling around at this time of year, seeing the Christmas trees and colourful decorations glittering and simmering in windows and gardens.  Sadly, they’ll disappear in the New Year with the approach of Twelfth night – that traditional date for taking them down.    

However, the bleak days of winter will linger as the glum of post yuletide celebrations sets in.  The arrival of 2017 will do little to ease the plight of families in Wales struggling to make “ends meet”.

Just a few days ago, Welsh Government revealed that it can’t achieve its target of ending child poverty in Wales by 2020.

In 2015, almost 72,000 children were living in workless households in Wales.  Carl Sargeant, Cabinet Secretary for Communities and Children, said progress has been made, but UK Government welfare reforms are hindering Welsh Government ambitions.  In return, the Department for Work and Pensions said they’re helping people who can work get employment.

Housing associations across Wales are doing what they can to support tenants and are constantly looking for new opportunities to help. One way is to promote smart meters, which are being rolled out in Britain as part of a national upgrade to our energy system.

A smart meter will be offered to every household by 2020 and replace the traditional electricity or gas meter (if the property has mains gas) with their complicated and confusing array of old fashioned dials.    

What a smart meter heralds is an end to the estimated bill – because for the first time, a handy in-home display will clearly show how much electricity or gas is being used in near real time and the cost in £s and p. 

This means a tenant will know exactly how much they are spending, and on what.  They can use their smart meter to keep to a budget and hopefully avoid getting into debt.  It is benefits like these that led Community Housing Cymru to partnering with Smart Energy GB, the independent organisation promoting the smart meter rollout. 

There are other pluses as well. 

A smart meter automatically sends meter readings to the energy supplier via its own secure network.  It also makes it easier for a tenant to switch energy suppliers – and to change between different payment methods if they have a pre-pay meter.  In fact, topping up a pre-pay meter will become as convenient as having a “pay-as-you-go” mobile phone and can be done online, via an app – or as now, in cash at a local store.  No more having to insert a key or card in a meter. 

Smart meters can only be installed by an energy supplier and this will be done at no extra cost to tenants. While energy suppliers will be contacting tenants when they are ready to install, they can request one now and hopefully have it fitted in their home sooner.

For more information for staff and tenants, including posters, leaflets and a brochure, please visit our online resource centre.  Videos about smart meters can be found here.    

If you have any other queries, please contact Adele Harries-Nicholas, CHC’s Member Services and Business Development Manager on 029 20 674803 or by emailing Adele-Harries-Nicholas@chcymru.org.uk   

Mental Health and Housing

This report highlights examples of recent practice (Autumn 2016) among housing associations in Wales, which benefits the mental health of members of the communities in which they work. The case studies included provide examples of the types of interaction that frontline housing staff have with mental health professionals, showcasing some excellent partnership working and also examples of gaps in the current system. You will find the report at the links below (in English and Welsh), as well as a Llamau Mental Health and Wellbeing Toolkit which is referred to in the report.

Housing Associations and Mental Health support to tenants in Wales


New Regulatory Framework

A new regulatory framework for Welsh housing associations was launched at CHC's Annual Conference in December 2016. The launch of these high-level principles will now be followed by a consultation on the draft performance standards in January 2017 via the regulatory advisory group, and we will provide further updates in due course. 


CHC’s Annual Conference - Creating the Narrative

Black Swan Hunting

Making Sense of the Housing Markets

Data, Evidence & Insights in Housing

Regulatory Reform - Sharpening our approach to delivering Regulation

A Legal and Practical  Guide to Meeting the Welsh Language Standards

Wales after Brexit - Victoria Winckler

Wales after Brexit - Steffan Evans

Wales after Brexit - Piers Williamson

Housing an Ageing Population

Housemark and CHC - Maximising our Contribution

Following extensive consultation with our members and stakeholders CHC and Housemark have produced the publication: Maximising Our Contribution: A practical guide for  Welsh Housing Associations on how to define, deliver and  demonstrate Value for Money. The publication contributes to the developing debate on Value for Money at government, housing association and community level and provides practical guidance on approaching and demonstrating VFM. Key to the publication was the development of set of indicators to assist our members with measuring VFM which incorporate the metrics developed by CHC’s Finance Forum.

You can read the document here.

Download the full literature review here

If you would like any further information on the document or would like to provide feedback on the content, please contact Hayley Macnamara: hayley-macnamara@chcymru.org.uk

One Big Housing Conference 2016 - Empowering Change, Delivering Results

Being Entrepreneurial in Challenging Times - Craig Sanderson

Value for Money: A Practical Guide- launch of CHC & Housemark Report

Housing Supply Pact: Delivering Homes for Wales - James Burgess

Reviewing Service Charges - Clare Way

Behaviour Insights - Anna O'Halloran

Innovative Procurement - Neil Barker

What is the Future of Social Housing? - Professor David Mullins

Reclassification: What it means for Housing Associations and Housing Supply - Carol Kay

Service Delivery and Welsh Language Standards - Osian Llywelyn

Universal Credit's Digital Service - Graham Roberts

Brexit: What Next? - Helen Collins

Brexit: What Next? - Michael Baxter

Launch of the Leaseholders' Good Practise Guide

Cooperative Housing: Lessons Leant - Neil Barber, Pobl Group

Football - More than just a Game  - Neil Ward

Development Zone

Developing to meet the 20,000 Homes Target - James Burgess

Using Renewable Innovation to reduce fuel poverty - Sean Davey

Off Site Manufacturing - A Real Solution - Chris Seely

Developing Homes, Developing People - Gwen Beeken

Section 106 & Community Infrastructure Levy

Using Timber for Residential  Modular Construction - Gary Newman

2016 Welsh Apprentice Challenge

The Welsh Apprentice Challenge created a real buzz at our Annual conference last year and gave a voice to the sector’s apprentices. Building on this success,  we will once again be running this and we are seeking nominations from your organisation.  Click here to find out further details of the challenge along with the nomination form.

The Conference will be taking place over two days - the 1/2 December at the Principality Stadium in Cardiff, with further details of speakers and how to book will be available within the next week.

We look forward to receiving the nominations and to another successful apprentice challenge.

Should you require any further information on the Apprentice Challenge, please do not hesitate to contact  Borbala Martos on 029 2067 4805 or via email borbala-martos@chcymru.org.uk

Smart Energy GB

We are delighted to announce the launch of a partnership with Smart Energy GB, which will enable you to play a more active part in the national rollout of smart meters.

Smart Energy GB is the voice of the smart meter rollout. It’s their task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get gas and electricity under control.

CHC will be working alongside you to prepare your tenants, as every home will be offered a smart meter by their energy supplier at no additional cost by 2020. Smart meters show people how much gas and electricity they are using in pounds and pence. Because smart meters show exactly how much people are using in near real time, you can see when you are using the most energy and which appliances are most responsible.  Smart meters for prepay also make it much easier for you to top up your credit.

Free Resources:

Smart Energy GB has a wealth of resources available to help explain the smart meter rollout and the benefits of smart meters. 

You can browse these and more and order print versions from their resource centre. Available here

Find out more about the rollout by watching this short video from Smart Energy GB. 

There are also a range of useful training videos on Smart Energy GB’s YouTube channel: https://www.youtube.com/playlist?list=PLv-vhuCkVOm6afmgrCchVZBpBLGi3nTic


For more information on the partnership, please contact Adele Harries-Nicholas, CHC’s Member Services and Business Development Manager on 02920674803 or by emailing Adele-Harries-Nicholas@chcymru.org.uk 


Let’s keep on Supporting People 2016

Over August, the preparatory work for the next phase of the Let’s Keep Supporting People campaign is beginning in earnest – and we need your help.

We have already begun meeting with Assembly Members and other stakeholders. However, we know one of the most powerful ways to make the case for protecting the Supporting People (SP) budget is to invite AMs to see your services in order for them to meet with people that are using those services.

The campaign will be launching in early September which will be followed by an intensive six weeks of campaigning before the budget setting in October.

During this time we need you, our members, to invite politicians to see the benefits of the SP programme first hand.

The campaign will have two strands as we would also like to use this platform as an opportunity to highlight the impact of capping housing benefit to Local Housing Allowance rates to MPs. We want as many members as possible to arrange visits for both AMs and MPs to see how supported housing and the Supporting People Programme is helping people in their constituency.

A full campaign pack can be downloaded below:

Lets Keep on Supporting People - Campaign Pack

Letter to CHC and Cymorth members

SP and Supported Housing - Where are we now

CHC’s Resources Conference 2016 - The Road to Change

Financial Outlook - William Hobbs, Barclays Bank

Cost Effective Staff Development - Dr. Alan Dowler, TSW

Valuations - Nigel Williams, Savills

Company Structure, Legal and Tax Implications - Simon Smith and Fraser MacRae, Clarke Willmott

A Changing Legal Landscape in 2016: Part 1 - Eleanor Bamber, Hugh James Solicitors

Data, Evidence and Insights in Housing - Jim Vine, HACT

Welsh Language Act - Osian Llywelyn, Welsh Language Commissioner's Office

Valuing our Services - Peter Hughs, Principality Commercial

Funding in an Uncertain Environment - Steve Primarolo, The Housing Finance Corporation

The Benefits of Leaving SHPS - Andrew Newberry, Radian Housing and Mike Richardson, Lane, Clark & Peacock

Salary Sacrifice - Bob Brassington, Smith & Williamson

Housing in the Cloud - Sean Pearson, Castle Computer Services

A View from the Senedd - Rhodri ab Owen, Positif

Brexit and Wales - Rhodri ab Owen, Positif

Are you Hungry?  Understanding Risk Appetite - Dr. David Hillson, The Risk Doctor

Lessons Learnt from FRS102 - Steve Danby Mazars

The Changing Face of Social Housing - Steffan Evans & Sian Jones, Blake Morgan

Taking a fresh look at workplace development - Elaine Macaulay, Capital People

A Changing legal landscape in 2016: Part 2 - Rhiannon Dale, Hugh James Solicitors

Offine working in the Cloud Era - Barry Coombs, Computer World Group

Changing Time: Microsoft's Journey - Richard Zaltman, Microsoft UK

Data Protection Improving your Position - David Teague, Information Commissioner's Office

Is the 30 year business plan broken?

The impact of the Housing Benefit cap to LHA rate on the Welsh social housing sector

The paper below summarises the discussions that took place at Community Housing Cymru’s One Day Conference on 21st April 2016. Over 100 delegates participated in various discussion topics which centred around the impact of the UK Government’s plans to cap Housing Benefit to the LHA rate. The actions that will be taken forward as a result of the discussions can be found at the end of each section in the document below.

Notes on 'Is the 30 year business plan broken' One Day Conference 

Please click here to read our In-Depth Briefing on the impact of the cap. 

National Assembly for Wales Elections 2016

All manifestos from the six biggest parties in Wales have now been published. We have summarised all the key policies which could impact the sector and focused on the following topics:

Housing and Planning
Energy and Energy Efficiency
Constitutional Affairs and Devolution
Local Government
The Welsh Language

2016 Party Manifestos - A Summary

You will find a link to each party manifesto at the end of the document, as well as a link to CHC’s manifesto.

Also, just a reminder, the ‘Contact your Local Candidate’ section is now live on the Homes for Wales website if you’d like to comment on any of the policies in the areas noted above: 

If you have any questions about the attached briefing, please contact our Public Affairs team on aaron-hill@chcymru.org.uk or liam-townsend@chcymru.org.uk

Energy Network

Energy Group


Past Meetings:

  • Wednesday 11th November 2015

Energy Group - Wednesday 11th November 2015 - agenda

Notes 11th November

Steve Curry, Valleys to Coast presentation

Andrew Padmore, Egnida, presentation

John Littlewood, 'Feedback from Occupants in ‘as Designed’ Low-carbon Apartments, a Case Study in Swansea, UK' presentation

Online Journal Energy Procedia - further feedback on the case study in Swansea

Dave Richards, SSE, market update and cavity wall extraction and advice on steps to take

Infrared Thermography (IRT) for identifying failed cavity wall insulation presentation

Ben Craig presentation-Director of CIGA-cavity wall insulation extraction best practice

Owen Veldhuizen, Cartrefi Conwy, green flag status presentation 


  • Thursday 5th March 2015

Energy Group notes March 5th 2015

SHIFT presentation

Resource Efficiency Wales presentation

Robert Owen Community Banking

Resource Efficiency Wales information

REW info

REW info Welsh Version

Housing Directors Network

Chair:  Scott Sanders, Derwen
Vice Chair: Steve Evans, Charter Housing

CHC Representative:  Hugh Russell

CHC has established a Housing Directors’ Network to work alongside the Housing Services Network, ensuring that Housing Directors are given the opportunity to discuss the key strategic issues facing the sector, and feeding into the agenda and work of the forum. 

The group will meet at least twice a year, with discussions and feedback informing CHC’s policy, research and influencing work, as well as the agendas for other forums and networks. The frequency of meetings, agenda and themes for meetings will be driven by the needs identified by the group.

Alongside this, an online Yammer forum for discussions allows sector-wide communication and discussions of strategic issues, and also promotes opportunities for shared learning from inside and outside the sector.

Next Meeting:

  • TBC


Past Meetings:

  • Thursday 18th May 2017

Housing Directors' Network, 18th May 2017 - Agenda


  • Tuesday 24th January 2017

Housing Directors' Network, 24th January 2017 - Agenda

Housing Directors' Network, 24th January 2017 - Notes

Solas Cymru/PHW presentation: Adverse Childhood Experiences (ACEs) in Wales

Under 35s Pilot Update

  • Thursday 23rd June 2016

Housing Directors' Network, 23rd June 2016 - Agenda

Housing Directors' Network, 23rd June 2016 - Notes

Anna O'Halloran (Just Housing Groups) - Presentation

Behavioural Insights General Info

Behavioural Insights Crash Course 150616

Lana Jones (AllPay) - Presentation


  • Wednesday 23rd March

Housing Director's Group Meeting - Wednesday 23rd March 2016 - Notes

Housing Directors' Group Meeting - Wednesday 23 March 2016 - Agenda 

Clare Way (NPT Homes) - Presentation


  • Wednesday 21st October 2015

Housing Director's Group Meeting - Wednesday 21 October 2015 - Notes

Housing Director's Group Meeting - Wednesday 21 October 2015 - Agenda

Hafod HA Alternative Housing Provision 21 October 2015

Seren - Loftus Garden Village

Seren Gwalia Cwmgelli Lodge

Cardiff Community HA - Loudon Square

Incommunities - Value Based Lettings

VBL Flowchart

VBL and HSF updates

Clwyd Alyn Overview Leasehold and Sales

Clwyd Alyn Leasehold Briefing Paper


  • Monday 8th June 2015



Jeremy Porteus (Housing LIN) Presentation


  • Friday 20th March 2015 



Caroline Moore (Yarlington) - Presentation

Lisa Charles (Bron Afon) - Presentation

Notes from Breakout Groups

Health and Safety Network

Chair: Andrew Davies (Trivallis)
Vice Chair: Ian Hall (Melin Homes)

CHC representative: Will Atkinson

CHC has set up a Health and Safety Network for the sector which will seek to support individuals with H&S responsibilities, share good practice, and respond to issues as and when they arise.  The group first met in November 2013


Future meeting dates: 

  • TBC


Past Meetings:

  • Wednesday 18th January 2017

Health and Safety Network meeting, Wednesday 18th January 2017 - agenda

Radon - Seamus Doyle

CDM - Total CDM

Asbestos Presentation - Santia Asbestos Management

Your top 10 questions answered - Santia Asbestos Management


  • Thursday 14th July 2016

Health and Safety Network meeting, Thursday 14th July 2016 - agenda

Health and Safety Network meeting, Thursday 14th July 2016 - notes

PPT Presentation (Health Surveillance, Risk Assessment, Electrical Safety, Window restrictors)


  • Tuesday 1st March 2016

Health and Safety Group Meeting, Tuesday 1st March 2016 - Agenda

Health and Safety Group Meeting, Tuesday 1st March 2016 - Notes

Hugh James presentation - Windows and balconies

RCT Homes Statutory_Non Statutory Compliance_CHC


  • Thursday 26th November 2015

Health and Safety Group Meeting, Thursday, 26th November 2015 - notes

Heatlh and Safety Group Meeting, Thursday, 26th November 2015 - Agenda


Health and Safety - Feedback

CDM PD Presentation

Principle Designer Appointment Letter

Penalties and Sentencing: In-depth

Jennifer Lunt slides

Hugh James, CDM

Annual Benchmarking Statistics 2015 with guidance

Process for Employees with temporary altered duties or hours

Incident type analysis - 2014

RSL Group Incident statistics 2014

Welsh Health & Safety In Housing Forum - benchmarking

Corporate governance for process safety - colour cover


Notes from the central Health and safety group in the UK

Wednesday 2nd December 2015 notes

Wednesday 16th September 2015 notes

Fire Safety Network

Chair: Sarah Roberts, Wales & West Housing
Vice Chair: Seamus Doyle, Pembrokeshire Housing

CHC representative: Will Atkinson

CHC hosted the first meeting of the Social Housing Fire Safety Strategy Group in July 2012 to take forward and tackle concerns that members have had regarding Fire Safety Regulation.


Next meeting date: 

  • TBC


Fire sprinkler pilots

Fire Sprinkler Pilot studies interim report

Househoulders Guide Fire sprinkler measure English version

Househoulders Guide Fire sprinkler measure Welsh version


Past meetings:

  • Friday 7th July 2017

Fire Safety Network meeting, Friday 7th July - Agenda

Fire Safety Network meeting, Friday 7th July - Notes


ISO Managing the risk of leaseholder fire doors


  • Monday 5th December 2016

Fire Safety Network meeting, Monday 5th December - Agenda

Fire Safety Network meeting, Monday 5th December - notes

Mainpoint Fire & Security Presentation on Automist Fire Suppression System

Kate & MAWWFRS Presentation on Working With Tenants Who Hoard

Guidance for the Storage and Charging of Mobility Scooters - Staffordshire FRS


  • Wednesday 20th April 2016

Fire Safety Network Meeting, Wednesday 20th April - Agenda

Fire Safety Network Meeting, Wednesday 20th April - notes


  • Thursday 10th December 2016

Fire Safety Group Meeting - 10 December 2015 - Agenda

Fire Safety Group Meeting - 10 December 2015 - Notes

Colin Blick, Welsh Government, fire sprinkler pilots

Dr John Littlewood CHC Fire Safety presentation

Nooraei, Littlewood, Evans_MGEF Energy Procedia

PP Slides for Social Housing Fire Safety Strategy Group Meeting

Fire Safety Booklet1 high rise

Fire Safety Laminated Poster

Fire Safety metal signs

HSE Advisory Note asbestos guidance refurbishment

GlowMark and Tactical Imaging Tac-Tag Fire Exit Navigation Case Study

GlowMark Hazwoper & Hazmat Safety Report 1.

GlowMark Industrial Safety & Fire Safety Evacuation Case Studies

Tactical Imaging Testing and Case studies of GlowMark

GlowMark Presentation Pitch


CFOA position statements:

Domestic Fire Detection
Reducing risk for vulnerable people – a person centred approach

Training brochure

Implementing Fire Risk Management Systems 

  • Wednesday 21st January 2015

Fire safety group notes

Agenda - Wednesday 21st January
Hoarding presentation
Clutter Image 1
Clutter Image 2
Clutter Image 3
Clutter Image 4
Hoarding guidance
Wales NSHFSG presentation 

Andy Nicholson Designing residential fire safety & the challenging area of extra care facilities

Tai Calon Presentation
AICO Data Sheet
AICO Alarm Interface Brochure


  • Thursday 16th October 2014

Fire Safety Group Notes

Social Housing Fire Safety Group meeting, Thursday 16th October 2014 - Agenda

BAFSA Info File

BRE Global Client report

WG Sprinkler Presentation

Fire in Timber Frame

Primary Authority for Houisng & Fire


  • Wednesday 9th July 2014

Fire Safety Group meeting, 9 July 2014 - Agenda

Fire Safety Group meeting, 9 July 2014 - notes


  • Thursday 13th February 2014

Social Housing Fire Safety Group, 13 February 2014 - Agenda


National Social Housing Fire Strategy Group - Member Site Registration


Please note that relevant notes, presentations and other documents are available on the Fire Safety page here

Digital Inclusion Network

Digital Inclusion Group Chair: Louise Kingdon, Melin Homes 
Deputy Chair: Louise Taggart, United Welsh
CHC representative:  Hayley MacNamara

Twitter Hashtag: #digroup
Yammer Group: www.yammer.com/chcdigitalinclusiongroup

In response to member feedback Community Housing Cymru have established a Digital Inclusion Group to share good practice, respond to issues and provide a networking opportunity for colleagues. The meetings are of interest to all our members and those with responsibility for digital inclusion. The group feeds into the work currently being undertaken by CHC on digital inclusion. 

Future meeting dates:

  • TBC


Past meetings:

  • Friday 12th May 2017 - United Welsh

Digital Inclusion Network - Friday 12th May - Agenda

Universal Credit Update

Digital Inclusion Data

Newydd HA Loan IT project


  • Wednesday 23rd November 2016 - Rhondda Housing Association's offices

Digital Inclusion Network - Wednesday 23rd November 2016 - Agenda

Digital Footprint Presentation for RSL Digital Officers

RNIB presentation - Online Today General 

DCW Progress Update

CableCom Networking - Supporting the social housing sector


  • Wednesday 13th April 2016, Media Resource Centre, Llandrindod Wells

Digital Inclusion Network - Wednesda 13th April 2016 - Agenda


  • Friday 27th November 2015, Media Resource Centre, Llandrindod Wells

Digital Inclusion Group Meeting - Friday 27th November 2015 - Agenda


  • Friday 17th July 2015, Media Resource Centre, Llandrindod Wells

Barclays Digital Log Book Presentation

Dave Brown- Digital Communities Wales

Richard Speight- Digital Champions


  • Friday 20th March 2015 

Digital Inclusion Agenda 20th March

Presentations and information:

Daniel Richards- Get IT Together

Oracle- Improving Housing and Local Government Services

Contact Centre Online Service at Royal British Legion

RNIB Online Today Overview (please note that this is not official publicity material and therefore should not be used to promote this service)

Happus Broadband Offer

Happus Youtube Video 1

Happus Youtube Video 2

Housing Services Network

Chair: Scott Sanders, Derwen Cymru
Vice Chair: Steve Evans, Charter Housing Association

CHC Representative:  Hugh Russell

The aim of this Network is to consider all housing management issues and supported housing and community development issues.


Future meeting dates:

  • Wednesday 12th July - First Choice Housing
    For more information and to book your place, please click here.


Past Meetings:

  • Wednesday 8th February 2017

Housing Services Network, 8th February 2017 - Agenda


  • Tuesday 24th May 2016

Housing Services Network, Tuesday 24th May 2016 - Agenda


  • 22nd September 2015

Housing Services Forum, Tuesday 22nd September 2015 - Agenda


  • Friday 29th May 2015

Housing Services Forum, Friday 29th May 2015 - Minutes

Housing Services Forum, Friday 29th May 2015 - Agenda


  • 23rd January 2015

Welsh Government Water Regulations Presentation - Liz Franks (presentation yet to be received)

Rhondda Housing Association Find Your Future Project Presentation - Simone Devinett

Royal British Legion Presentation - Jenny Wilson

Legal Update - Bethan Gladwyn, Associate, Hugh James

Housing Services Forum, Friday 23 January 2015 - Minutes

Housing Services Forum, Friday 23 January 2015 - Agenda

Financial Services Forum

Chair: Sarah Cole, Cadwyn HA
Vice Chair: Stuart Epps, Wales & West Housing 

CHC Representative: Steve Evans

The aim of this Forum is to consider all issues that have a direct and indirect financial effect on CHC members.

Future meetings:

  • Friday 17th March 2017 (MRC, Llandrindod Wells)

For further information and to book your place, please click here.


Past Meetings:

  • Tuesday 22nd November 2016

Financial Services Forum, 22nd November 2016 - agenda


  • Friday 23rd September 2016

Financial Services Forum, 23rd September 2016 - agenda


  • Tuesday 17th May 2016

Financial Services Forum, 17th May 2016 - agenda
Financial Services Forum, 17th May 2016 - notes


  • 23rd February 2016

Financial Services Forum, 23rd February 2016 - agenda


  • 24th November 2015

Financial Services Forum, 24th November 2015 - Agenda and Minutes from previous meeting


  • 25th September 2015

Financial Services Forum, 25th September 2015 - Agenda


  • 19th May 2015

Financial Services Forum, 19th May 2015 - DRAFT agenda


  • 11th February 2015

Financial Services Forum, 11th February 2015 - Minutes

Financial Services Forum, 11th February 2015 - Agenda

Technical Services Network

Chair: Nigel Sinnett, Pembrokeshire Housing
Vice Chair: Gary Colston, Merthyr Valleys Homes

CHC Representative: Hugh Russell

Community Housing Cymru’s Technical Services Network brings together development, maintenance and asset management professionals in CHC’s member organisations. The Network provides an opportunity to exchange information on the latest issues, find common solutions to problems and highlight good practice. 

CHC e-mails monthly updates on relevant policy updates and initiatives, consultations, funding and events on housing development, maintenance and asset management to Technical Services Network members each month. 

Future meeting dates:

  • Friday 14th July 2017 - MRC, Llandrindod Wells
    For more information and to book your place, please click here.


Past meetings:

  • Friday 10th February 2017

Technical Services Network, 10th February 2017 - agenda

Technical Services Network, 10th February 2017 - notes

Welsh Government Presentation

CHC Presentation

  • Friday 8th July 2016

Technical Services Network, 8th July 2016 - agenda

Technical Services Network, 8th July 2016 - notes

CHC Presentation

Callidus Management Consulting presentation (Richard Walker: The Voids Toolkit)

Infinite Renewables Store Station


  • 11th March 2016

Technical Services Forum, Friday 11th March 2016 - agenda

Technical Services Forum, Friday 11th March - notes

NU Presentation

Richard Medley, CIH consultancy - presentation


  • 27th November 2015

Technical Services Forum, Friday 27th November 2015 - Agenda

Technical Services Forum, Friday 27th November 2015 - Notes

Acuity Legal presentation

SKANSKA presentation


  • 15th May 2015

Technical Services Forum, Friday 15th May 2015 - Agenda

Notes Friday 15th May


CITB -Responding to potential Skills Challenges

CEW -Improving the visibility of future construction work

Watersafe - 

Voluntas - Tenant Satisfaction: Guiding Service Changes

Asbri - Planning (Wales) Bill 2015, Changes to Planning – What will be the effects on development?

Watersafe-information on notification of plumbing work

Watersafe-Introducing the Water Industry Approved Plumbers’ Scheme

Watersafe consumer flyer

Watersafe-WaterSafe Key briefing points

National Supported Housing and Provider Network

Chair: Aidan Ackerman, Mid Wales Housing
Vice Chair: Dave Tovey, Coastal Housing 

CHC Representative: Will Atkinson

This Network is run jointly with Cymorth Cymru. The purpose of this group is to consider all landlord issues relating to the provision and delivery of housing with care and support. As supported housing is often provided by housing associations and community mutuals working with other agencies, the group works closely with Cymorth Cymru, the representative body for supported housing providers.

Future meeting dates: 

  • Monday 3rd July 2017 - Rhondda Housing Association
    For more information and to book your place, please click here.


Past meetings:

  • Thursday 16th February 2017

National Supported Housing and Provider Network, 16th February 2016 - Agenda


  • Thursday 22nd September 2016

National Supported Housing and Provider Network, 22 September 2016 - Agenda


  • Monday 16th May 2016

National Supported Housing and Provider Network, 16th May - Agenda


  • 10th February 2016

Supported Housing Services Forum, 10th February 2016 - Agenda


  • 25th November 2015

Supported Housing Services Forum, 25th November 2015 - Agenda 

Notes from Supported Housing Services Forum 25.11.15


  • 5th October 2015

Supported Housing Services Forum, 5 October 2015 - Agenda

Presentation from TPAS Cymru - 5 October 2015

Presentation from DWP - 5 October 2015


  • 15th July 2015

Supported Housing Services Forum, 15 July 2015 - Minutes

Supported Housing Services Forum, 15 July 2015 - agenda

CHC’s Governance 2016 - Rough Terrain or Smooth Path

Mind Your Language - The Welsh Language Standards

All you need to know about Asset and Liability Registers

Finance in 60 Minutes

eMERGing Issues

Seeing the wood for the trees

Understanding CHC's Code of Governance

The Future's bright, the future's Welsh

A Comparative View of Governance

Coming out the other side - Learning from Difficult Cases

Reputation Management


Whose info is it anyway

Chief Executives Conference 2016 - Beyond the Horizon

Is it time for Living Rents? -  Brian Robson, Joseph Rowntree Foundation

Homes for Wales and CHC's Public Affairs activity for May's election, Aaron Hill, Community Housing Cymru

How to attract and retain the right people, Denise Kirkham, Campbell Tickell

Choppy Waters require a strong skipper

Health and Housing Week 2013

To mark the NHS turning 65 this July, Community Housing Cymru and Care & Repair Cymru facilitated a Health & Housing Week, running from July 15 – 19.

Following Health & Housing Week, we have produced an evaluation report in order to capture media coverage, member activity, engagement on social media channels and the general buzz surrounding the week. You can read the evaluation report on the link below.

Health & Housing Week 2013 - Evaluation Report

The pack below was produced before the week in order to provide more information on what was happening during Health & Housing Week, along with details on how to get involved.

Health & Housing Week 2013 - Pack

This was an appropriate time to reflect on the work members have undertaken in working with health and social care services, producing high quality outcomes for a range of people within communities across Wales. We recognise, welcome and support the ongoing progress being made in proactively engaging in collaborative projects and initiatives. Health & Housing Week included opportunities to:

Highlight the best practice currently happening across Wales.
Discuss the challenges being faced by the respective sectors.
Prompt constructive discussions on how these challenges can continue to be addressed.
Set a direction and shape the work around housing and health locally.

We also produced a good practice guide in collaboration with Care & Repair Cymru and the Welsh NHS Confederation which illustrates great examples of partnership working between the health and housing sectors across the 7 Welsh Local Health Boards. The report highlights the results that can be achieved through innovation, partnership working and cross-sector collaboration. Housing has a major role to play in better health outcomes for individuals and in turn can alleviate some of the pressures on health and social services.

Healthy Homes, Healthy Lives - Good Practice Guide

Community Housing Cymru and Public Health Wales - Memorandum of Understanding

Housing and health unite to improve the wellbeing of Welsh communities

A new agreement between Community Housing Cymru and Public Health Wales has committed the organisations to working more closely together to improve the lives and health of people in the most deprived communities in Wales.

A Memorandum of Understanding signed on 19 November 2015 will ensure that the organisations work together to identify common problems and develop joint solutions. 

The memorandum is a commitment to a joint focus on prevention and early intervention, to ensuring work is informed by the best national and international evidence and to taking action to empower communities to improve health and wellbeing.

The commitment will also enable the establishment of a joint Health and Housing Public Health Task Group including key representatives from health, housing, community and social care.

Stuart Ropke, Group Chief Executive of Community Housing Cymru, said: “CHC’s Memorandum of Understanding with Public Health Wales signifies a commitment to partnership working and solidifies the housing sector’s continuing aspirations to work with the health sector to improve the lives of people in Wales.

“One of our key objectives is the recruitment of a joint Health and Housing Policy Officer. This post will focus on taking forward joint initiatives and facilitating joint working between the two organisations. We’ve called for a series of integrated health and housing projects to reduce pressure on the Welsh NHS in our manifesto for next year’s National Assembly for Wales elections, and this MoU will pave the way for the implementation of these projects.”

Tracey Cooper, Chief Executive of Public Health Wales, said: "This memorandum marks the start of an exciting and purposeful partnership between Public Health Wales and Community Housing Cymru.

“Our homes are at the heart of our communities and our daily lives, and we know that the quality of housing is closely linked with health and wellbeing. By sharing resources and working together towards combined goals with Community Housing Cymru, we can make a real and meaningful difference to the lives of people across Wales.”

Minister for Communities and Tackling Poverty, Lesley Griffiths, said: “Good quality housing can change lives. It can have a huge impact on people’s health and wellbeing, their ability to gain and sustain jobs, and children’s educational attainment.

“For this reason, I am very pleased Community Housing Cymru and Public Health Wales have signed a Memorandum of Understanding. I look forward to seeing the benefits this collaboration will bring to people across Wales.”

The memorandum was signed by Chief Executive of Community Housing Cymru, Stuart Ropke, and Chief Executive of Public Health Wales, Dr Tracey Cooper at CHC’s Annual Conference on 19 November 2015.

Please view the Memorandum of Understanding here.

Please see an update on the work undertaken so far here.

For further information, please contact Carly Dix, Health and Housing Policy Officer, on carly-dix@chcymru.org.uk

Health and Housing

Increasingly the links between an individual’s health and their housing situation is being made. The savings that RSLs can make to the NHS and Social Care services is potentially substantial. This may be done through the provision of safe, high quality social housing, supported housing for vulnerable individuals and care services provided within specially built accommodation.

The Kafka report on Health & Housing explores the current added value and opportunities for the community housing sector to contribute to health outcomes. The report can be accessed here.

Tenant Magazine

Winner: RCT Homes

"A great tenant magazine which is set out in an enticing 'weekly magazine' style and is engaging to the reader. Using fun and bright photography, the articles set out in the publication are written in a style that entices the reader to want to find out more. Containing a mix of tenant real-life stories and useful information on RCT Homes, this is a great read. Well done to the team member that single-handedly produces the magazine each quarter."


Joint second place: Derwen Cymru
“A packed quarterly edition displayed in an effective way. The copy is easy to read, well written with a good mix of articles.”


Joint second place: North Wales Housing
“A bright and colourful publication containing information displayed in snapshots with signposting advice for people wanting to find out more information.”


Low budget initiative

Winner: Bron Afon Community Housing

“Bron Afon’s ‘I love the way you…’ campaign was definitely the most practical and lowest budget campaign by far. It’s a campaign other housing associations could use in their own organisations. The response of 255 from 300 showed that they must have really captured staff’s attention and shows it was effective. The low budget prize incentivised staff to take part.”

Entry form


Internal Communication

Winner: Seren Group

“The Seren Group used their annual colleague conference event, ‘The Good Life’, to continue the importance of promoting health and wellbeing to colleagues throughout the year. Seren has developed a well thought out digital calendar that is accessible to all colleagues and board members and can be viewed across multiple platforms. The calendar’s health and wellbeing messages change monthly and include promoting internal initiatives alongside national campaigns. The calendar is fully interactive and the content uses a good mix of images, infographics and copy to grab interest with links to external website sources.”

Evidence 1

Evidence 2

Digital Innovation

Winner: Merthyr Valleys Homes

“The reason we chose the ‘Building a Mutual’ film over the other entries was because of the way it was shot and the use of mixed media to engage with stakeholders. Judges liked the vignette that was used in the style of the film and felt that it was well suited to the target market.”

Entry form

Best website

Winner: Newydd Housing Association

“The website looks fresh and makes good use of photographs. It is modern and dynamic and information on the site is easy to find. The website was also the only bilingual entry which will help Newydd in anticipation of Welsh Language Standards.”



Second place: Melin Homes

“It has a friendly feel and information is presented in  a simple and accessible style.”


Best photograph

Winner: Cynon Taf Community Housing Group

“The photograph displayed genuine warmth and a happy, family fun day out. It deserved to win because housing isn’t just about building and managing homes - it’s about community involvement and bringing families together.”

Evidence 1

Evidence 2

Best event

Winner: Cartrefi Conwy

“We thought the winning event was hugely successful with a fabulous turnout, and numerous outcomes were achieved. There was a large variety of activities and the event received valuable feedback helped by incentivised participation. Engaging with the customer was hugely important and we were impressed with the branding of literature which was also bilingual. This organisation must have spent a long time preparing for this well–organised event. Well done!”

Entry form


Second place: Derwen Cymru

“Derwen Cymru’s event had wonderful branding tailored well to their target audience. Based on a tea-party/bake off theme, this event also had a great turnout and received positive feedback.”

Entry form


Best design

Winner: Cadwyn Housing Association

“We thought the winning design was refreshing, bold and stood out from the rest of the sector. It linked to the corporate brand but also enabled Cadwyn to market their repairs service as independent too. We particularly liked the staff consultation involved and thought it was great that the trades teams are driving vans that they played a part in designing.”

Entry form

Evidence 1

Evidence 2

Second place: Cartrefi Cymunedol Gwynedd

For what is essentially a dry and corporate document, CCG did well to keep it fresh, engaging and friendly. The design cleverly broke up the text and made it easy to read. It was a document that would be picked up and looked at by a wide-ranging audience.


Best campaign

Winner: Newydd Housing Association

“‘Someone else sort your rent’ was a well planned and executed campaign created in response to a request from the Council. A great deal of consideration was taken when thinking about the challenges the target audience would face.  We liked the simple design of the leaflet, making it easy to understand. The target response rate, which Newydd hoped to achieve over a 6 week period, was actually met after just 3 weeks. The results were that 40 tenants responded to the campaign, opened a bank account and received budgeting advice.”

Entry form


Second place: Solas Cymru, working with Seren Group

“We liked the concept behind this campaign – taking the launch to the streets of Cardiff to raise awareness before engaging people through their social media channels.  The campaign resulted in over 1 million impressions across Twitter and Facebook and attracted attention from celebrities including Matthew Rhys, Non Evans and Rupert Moon."

Entry form


Best annual report

Winner: Mid Wales Housing

“We chose Mid Wales Housing as our winner due to the innovative use of creating an interactive professional website. We also liked how the page had various interactive elements such as video, images and audio which makes it suitable for many different audiences. This format strikes the right balance of interactive elements on the page and ease of use.”


Second place: Taff Housing

Annual Report

Third place: North Wales Housing


Communications Team of the Year

Winner: Cartrefi Cymunedol Gwynedd

The communications team at CCG is always on hand to give advice, share expertise and help with case study requests. They’ve had to deal with a number of crisis communication issues in the last year and have always dealt with them strategically and professionally, and have also presented their learning experiences to the PR Network. CCG’s team is hugely supportive of the PR Network and always ensures a good turn out from our North Walian contingent, as well as making a valuable contribution to every meeting. They are leading the way when it comes to sector Welsh language communication and are well ahead of the game in this area. As a small team, the winner of our Communications Team of the Year award achieves an impressive amount.

PR and Communication Awards 2015

The fourth PR and Communication Awards Ceremony was held after CHC's Communications Conference in Cardiff on 2 December 2015. 20 different organisations entered the awards and there was fierce competition in all 10 categories once again. Members of the PR Network judged each other's entries, and CHC judged the ‘Communication Team of the Year’ category. The PR and Communications Awards provide a great opportunity to share good practice and to learn from the ideas and challenges of other teams in the sector. 

To find out more about the winning entries, please click on the award categories on the left hand side. 

Homes for Wales Communications Conference 2015

Heading to the next Assembly - Rhodri ab Owen, Positif

Homes for Wales the Campaign So Far - Bethan Davies, Community Housing Cymru

Creating a Buzz around an Event - James Green, National Housing Federation

Campaigning in a Coalition - Daran Hill, Positif

Homes for Britain You Tube Page 

CHC’s Annual Conference 2015

Key Changes: Renting Homes - Simon White, Welsh Government

Future RE: Assembly - Rhodri ab Owen, Positif

Housing the talents of many professions - Phillipa Knowles, CHC and Maxine Wiseman, RCT Homes

Is Housing Health's Best Friend? - Dr. Tracey Cooper, Public Health Wales

Housing: Key to a Growing Economy - Simon Coop, NLP

Tenant Engagement: Success, Satisfaction and Scrutiny - Kate Dodsworth, Amicus Horizon

Meeting Future Housing Needs - Michael Jones, University of Cambridge

City Devolution and Wales - Andrew Carter, Center for Cities

One Big Housing Conference 2015

I'm a Housing Exec....GET ME OUT OF HERE!!!!

Neighbourhood Management - A New Approach

Intergrating Housing, Health and Social Care

Good Practice in Sustainability

Welsh Housing Quality Standards Compliance 

The Anfield Project

Effective Procurement to Achieve Value for Money

ASB Risk Assessment Results - Bonnie Navarra

ASB Risk Assessment Results - Mark Howells

Business Opportunities for the Sector - Taff HA

Ageing Tenants: New Tech in Tele/Healthcare

Asset Management: What does a modern asset management service look like 

Homes for Wales

Big Data: Effective use of date to inform trends and service delivery

How Prisoners Prepared for Resettlement

Development Zone  - Housing Quality Standards

Development Zone - Development: A Members Perspective

Development Zone - Sustainable Growth in Offsite Construction

One Big Housing Visual Minutes

PR and Communication Awards 2015

After another successful awards ceremony last year, the PR and Communication Awards are back! This year's awards ceremony will take place on the evening of CHC's Communications Conference on 2 December in Cardiff (venue to be confirmed). You can download the entry forms for each entry below, as well as the award categories and rules document.

You can enter up to four categories out of the ten listed below. Please send your entries and supporting evidence to bethan-davies@chcymru.org.uk, clearly stating the award category in the subject line of your email.

The closing date for your entries is 5pm on Friday 16 October. 


Categories and guidance

Best Annual Report - entry form

Best Tenant Magazine - entry form

Best Website - entry form

Best Design - entry form

Best Event - entry form

Digital Innovation - entry form

Internal Communication - entry form

Low Budget Initiative - entry form

Best Photograph - entry form 

Best Campaign - entry form 


Our Power - local energy production and local energy supply

Local energy production and local energy supply

Date: 30/9/15

Venue: Culture & Media Centre, Loudoun Square, Butetown, Cardiff, CF10 5HW

According to the Wales Fuel Poverty Projection Tool released in 2013, 31% of social housing tenants in Wales still lived in fuel poverty in 2012. 

Tenants living in housing association properties have been affected significantly by rising fuel bills, benefit changes and the ‘bedroom tax’. High energy prices in Wales are compounded by the energy inefficiency of Welsh housing and lack of access to mains gas in rural areas.

Furthermore, many social housing tenants in Wales are using prepayment meters to pay for their gas and electricity bills, which can mean that they end up paying more for their energy needs. Many organisations feel that we need to address the market failure impacting on low income households and we need to impact fuel poverty directly through price. 

CHC is therefore hosting an event in Cardiff on 30 September to explore the potential for local energy production and local energy supply.   

We hope you can join us.  

Follow the conversation on Twitter: @CHCEvents #localenergywales15

You can download the full agenda here (ac yn Gymraeg yma). 

The cost for the event is £27 and can be booked here.



OFGEM’s Non Traditional Models presentation

Welsh Government presentation 1

Welsh Government presentation 2

Our Power presentation

Social Power presentation 1

Social Power presentation 2

Health, Housing and Social Care 2015

In Conversation with Dr. Sarah Jones, Public Health Wales and Neil Williams, Care & Repair Cymru

In Conversation with Mark Lewis, Grwp Gwalia

In Conversation with Dr. Sara Long and Lousie Woodfine, Public Health Wales

In Conversation with Liz Green and Nerys Edmonds, Public Health Wales- What is HIA

In Conversation with Liz Green and Nerys Edmonds, Public Health Wales - FG and Examples of HIAs in Housing Sector

In Conversation with Liz Green and Nerys Edmonds, Public Health Wales - HIA of Tan-Y- Fron Extra Care Housing

In Conversation with Liz Green and Nerys Edmonds, Public Health Wales - WHIASU - Newport City Homes Regeneration

In Conversation with Sian Harrop-Griffiths and David Murphy, Abertawe Bro Morgannwg University Health Board

Dr. Sally Venn, Royal College of GP's

CHC’s Resources Conference 2015

Economy Outlook - William Hobbs, Barclays Bank

Achieve - A new way of working to suit the times we work in - Joy Kent, Chwarae Teg

Sorp and the Implications of FRS102, Steve Danby, Mazars

Stress Testing of Business Plans - Jim Lashmar and Jo-Anne Morgan, Altair

Regulation and Risk - Naheed Hussain, Welsh Government

The Implications of the Welsh Language Act - Fflur Jones, Darwin Gray

People Management Changes in 2015 - Hugh James Legal Update - Emma Poole 

People Management Changes in 2015 - Hugh James Case Law Update - Helen Iles, Hugh James Solicitors

Liberating the mighty middle management in your organisation - Justin Temblett-Wood, Achieve Breakthrough

Liberating the Mighty Middlde Management - Handout

Assets and Liability Register - David Eastgate, Savills (UK)

The Public Contracts Regulations 2015 - Bill Bullivant, Clarke Willmott

The Ark Project - Lee Cecil, Asisant Capital and Andy Symes, DotCom Unity

Stress Management - Lisa Fowlie, Bangor University

Fraud Update - Lindsay Felstead and Vicky Kells, Clarke Willmott

Is your performance management system killing your performance - Justin Temblett-Wood, Achieve Breakthrough

Is your performance management system killing your performance - Handout

Pensions Update - Gary Bradley, The Pensions Trust

Changing the Way you Recruit - Denise Kirkham, Consultant

Talent Management - the do's, don't's and how to....

Is Big always Beautiful? - Mark Gardner, Melin Homes

Is Big always Beautiful? Judy Wayne, Altair

Visual Minutes from Thursday 9th July 2015

Visual Minutes from Friday 10th July 2015

In-depth briefing papers

In-depth briefing papers for members will be published on this page for all major events and announcements which impact on our members. Please contact Bethan Davies for further information.

CHC Vacancies

Safety Summit 2015

Fire Safety Challenges and an Update on the High Risk Accommodation

Welsh Sprinkler Pilot Study

Fire Doors and the Law


Changes in First Aid Requirements

Accidents in the workplace: offences, investigations and interviews

Construction (Design and Management Regulations 2015

Residential & Domestic Fire Sprinklers Standards & Competant Contractors

Queen’s Speech 2015

On 27 May, the Queen outlined the UK Government’s legislative programme for the year ahead. The 26-bill package is based on a clear commitment to support working people and a political ambition for full-employment across the UK.

We have produced a specialist briefing paper on what the Queen's Speech means for Welsh housing associations:

Specialist briefing paper on the Queen's Speech  (Welsh version to follow)

Chairs & Vice Chairs Network

Future meeting dates:

  • TBC


Past meetings:

  • Tuesday 5th July 2016

Chairs and Vice Chairs Network, 5th July 2016 - Agenda


  • Chairs and Vice Chairs Leadership Network meeting, Wednesday, 12 August 2015 (11am – 3pm) at The Metropole Hotel, Llandrindod Wells

Notes and actions from the day

Powerpoint Slides from the day

Agenda - 12 August Chairs Network Meeting

Pen Portraits

Delegate List

Energy Group

Energy Group November 11th

Energy Group - Wednesday 11th November 2015 - agenda

Notes 11th November

Steve Curry, Valleys to Coast presentation

Andrew Padmore, Egnida, presentation

John Littlewood, 'Feedback from Occupants in ‘as Designed’ Low-carbon Apartments, a Case Study in Swansea, UK' presentation

online Journal Energy Procedia -further feedback on the case study in Swansea

Dave Richards, SSE, market update and cavity wall extraction and advice on steps to take

Infrared Thermography (IRT) for identifying failed cavity wall insulation presentation

Ben Craig presentation-Director of CIGA-cavity wall insulation extraction best practice

Owen Veldhuizen, Cartrefi Conwy, green flag status presentation 




Energy Group March 5th

Energy Group notes March 5th 2015

SHIFT presentation

Resource Efficiency Wales presentation

Robert Owen Community Banking

Resource Efficiency Wales information

REW info

REW info Welsh Version

Homelessness Legislation Partnership Summit

Please see below presentations from all three events held last week.

Overview of the Housing Act

Shelter and Flintshire Council - Piloting Reasonable Steps: A Partnership Approach

Private Rented Sector - Richard Brice

Solas Family Intervention and Prevention Project

Working with Housing Associations to prevent and manage homelessness - Chris Price

Focus on Partnership - Paul Neave

CoG- Part 2- Final Duty Flowchart Annex

CoG - Part 2 - Interim TA Annex Final

CoG - Part 2 - Prevention Flow Chart Annex Final

CoG - Part 2 - Relief Flowchart Annex Final

Grwp Cynefin - Noela Jones, Prevention Workshop

YBAC internal campaign, April 2015

My benefits, Our Benefits, Your Benefits are Changing 

The YBAC advice team has recently launched the ‘My Benefits, Our Benefits, Your Benefits’ campaign, designed for CHC members to raise awareness of Universal Credit and to provide practical hands-on support for staff and tenants.

My Benefits are Changing:
Aimed at all staff – a basic understanding of the main principles of Universal Credit.

Our Benefits are Changing:
Aimed at selected staff from across your organisation to develop an understanding of how, as a sector, our benefits are changing by using information gained from early pilots, demonstration projects and areas where UC is live.

Your Benefits are Changing:
Aimed at tenants - this session will provide hands-on support for member events.

Members will be prioritised by Universal Credit tranches (Tranche 1 consists of Neath Port Talbot, Wrexham, Torfaen and Flintshire). 

You can find out more about the campaign options here

If you're interested in any of the options above, please fill in our booking form and return to jennifer-horton@chcymru.org.uk


Additional materials 

We have also produced new Universal Credit leaflets for this phase of the campaign. You can download generic versions of the leaflet below if you wish to use the YBAC contact details, or alternatively you can add your own logo and contact details to the personalised version below. If you would like the editable InDesign file in order for your own designers to add your details, please contact bethan-davies@chcymru.org.uk. If you don't have an in-house designer, Melin's design team (mike.watkins@melinhomes.co.uk) will amend the leaflet for £15. 

Universal Credit leaflet (generic - web version)

Universal Credit leaflet (generic - print version)

Universal Credit leaflet (personalised - web version)

CREW - Rural Regeneration Conference

Key Note Presentations from Thursday 19th March 

Rural Alliance / Wales Rural Vibrancy Index - Richard Tyler and Jill Venus

Developing Housing In Rural Communities and the role of Rural Housing Enablers - David Hedges and Walis George

Rural Retail Support for Community-Owned Shops - Grant Peisley

Community Transport - Sian Summers-Rees and Sarah Leyland-Jones

Rural Engagement Process - Helen Murray 

Rural Engaement Process - Aiden Ackerman

The Importance of Getting Residents Online in Rural Communities - Anthea Hogg and Louise Blackwell

Transition Towns and One Plant Council - Pete Linnell

Community Renewable Energy - Dan McCullam

Universal Credit - Tranche 1 Strategic Day

16/03/2015 - Lysaght Centre, Newport 



National Housing Federation

Bron Afon

NPT Homes

Wales & West

Blaenau Gwent and Flintshire Councils



UK General Election 2015

General Election Specialist Briefing - post election 

The 2015 UK General Election results gave the Conservative party a majority of 12 seats in the UK parliament. Following their best performance in the last 30 years, the Conservatives will now form the next UK Government as a single party.

So what does this mean for housing in Wales? We've produced a specialist briefing paper to sum up the impact which you can view below:

General Election 2015 - Specialist briefing

We compiled a joint submission prior to the Emergency Budget on 8th July with the National Housing Federation, Scottish Federation of Housing Associations and Northern Ireland Federation of Housing Associations. The submission focuses on reducing the benefit bill by helping people into work: 

Joint submission to the emergency budget


Manifesto Breakdown - pre election

The four main Political Parties have now released their manifestos for the upcoming General Election in May. Polls suggest that there will be no overall winner so the competition is tougher than ever for the parties to get their messages across. The following is a summary of the parties’ pledges that will affect the sector and how they relate to CHC's manifesto asks:

Summary of political party manifestos for 2015 UK General Election 


Homes for Britain

Community Housing Cymru recently joined forces with CIH Cymru and the wider Homes for Britain campaign to call on all political parties to end the housing crisis within a generation.

On 17 March, 2,500 housing professionals, tenants, social housing providers and private landlords assembled in Westminster to support the Homes for Britain Rally - amplifying the call to all parties.

Housing is devolved to Wales, but we supported this campaign to ensure that we are helping to raise housing up the political agenda and helping members of the public to understand how the housing crisis affects them - directly or indirectly. It was also the start of our campaigning for the Welsh Assembly Elections in 2016.

To ensure that Welsh MPs were involved in conversations on the day that housing was the key focus in and around Westminster, we organised a lunchtime reception for Welsh MPs in the House of Commons. Housing is about much more than bricks and mortar and the decisions they make in Westminster have an impact on our work and our ability to deliver for local communities.

To help tackle the housing crisis in Wales and to enable our sector to fulfil our potential and continue the good work we already do, we need the incoming Government in Westminister to assist in a number of ways:

Read our manifesto here: Together... let's end the housing crisis within a generation 

For further information, please contact Sioned Hughes on sioned-hughes@chcymru.org.uk or 029 2067 4816.

Let’s keep on Supporting People

The ‘Let’s Keep on Supporting People’ campaign in Wales was established to raise awareness of the Supporting People programme, the people who benefit, the preventative nature of the programme and how the funding is spent. 

The campaign was run by Community Housing Cymru, the membership body for housing associations in Wales, and Cymorth Cymru, the umbrella body for organisations working with marginalised and at-risk people in Wales.

The aim of the campaign was to secure continued investment in the Supporting People Programme Grant and ensure that people who are marginalised and at risk continue to be protected.

The Welsh Government announced in its draft budget on Tuesday 8 December that Supporting People (SP) funding will be protected for 2015/16, in cash terms, at the same level as was delivered in 2014/15. We are delighted that this vital fund is being protected and this announcement marks a success for CHC and Cymorth Cymru’s joint campaign - Let’s Keep on Supporting People.

Campaign summary – how did we get here?

Launch event

The campaign was officially launched in May with a well-attended launch event at the Senedd. One of the highlights of the event was the cross-party support it generated, with representatives from each of the four main parties delivering passionate speeches in favour of the programme. Delegates also heard from Lisa Pritchard, a Cadwyn tenant, who has received life-changing support funded by SP and who spoke powerfully about the importance of the services available to her when she was undergoing significant trauma.  

Political lobbying
Since the launch, the campaign has seen CHC, Cymorth Cymru and our members building on this cross-party support to emphasise the crucial importance of the SP programme. Members were key to the success of this element of the campaign, using templates provided by CHC and Cymorth Cymru to flood local representatives with information about what SP means to local people in their constituencies.

Throughout the campaign numerous politicians have visited members’ projects and offices, meeting staff of SP funded services and learning from the people who use those services just what a vital layer of protection they offer. In addition, the issue’s political importance was raised in a debate at the Eisteddfod at which members quizzed representatives from the four main parties about their commitment to SP.

As well as supporting our members to lobby locally, we have also been lobbying on a national level. Co-signed letters from Stuart Ropke and Auriol Miller were sent to housing representatives in each party, all AMs received an overview and each party leader received a letter from Cymorth Cymru, CHC and other leading housing and support bodies in Wales. Briefings on the impact of SP were sent out as the budget decision grew nearer, and we applied greater political pressure following the Comprehensive Spending Review.

A further breakthrough came when the Welsh Liberal Democrats took to the floor of the Assembly with an opposition debate, following discussions with CHC and Cymorth, which used data from members to make the case for protecting SP. Crucial to this were the responses to the survey completed by CHC members on what further cuts to their services would mean for both service providers and service users, following Lesley Griffiths’ plea for evidence at the launch event in May. The debate also drew on case studies compiled by Regional Development Coordinators at Cymorth’s request.

An important boost to the campaign came in the form of the Welsh Government data-linkage study which indicates huge potential to accurately demonstrate the significant savings the Supporting People Programme makes to the NHS in Wales.  We have long known that SP saves money for other areas of the public purse, and this study is a significant step forward in being able to effectively evidence this impact.

Support from councils across Wales
Councils across the country have supported the campaign, with 6 passing a motion in defiance of further cuts to the SP programme following contact from CHC, Cymorth and our members.

Campaign petition
Another key area for the campaign was the petition run by Lisa Pritchard, with support from CHC and Cymorth, which generated over 1,000 signatures and showed the Welsh Assembly the human impact of the SP programme. Lisa’s input to this campaign has been invaluable .

Social media
The campaign has seen huge social media success, particularly on Twitter and in the blogosphere. The #supportingpeoplewales hashtag has landed on nearly 700,000 timelines during the year! Pictures of AM visits and services in action, blogs highlighting personal stories, and videos provided by members have helped to spread the word online about the types of services that are funded by SP.



What’s next?
Crucially, the Welsh Government announcement has bought CHC, Cymorth Cymru and our members another year in which to demonstrate the impact of the SP programme. Following the successful data-linkage study mentioned above, both organisations will work with members to ensure that the case for future funding is so well evidenced that cutting it again would be politically dangerous and demonstrably disastrous.   

CHC and Cymorth Cymru would like to thank our members and partners for their enthusiastic involvement in what has been a collaborative and, ultimately, successful campaign.

Member resource pack

Download this member resource pack for further information on what the campaign consisted of: A member's guide

Advertise in the Guardian

CHC has joined forces with the Guardian Jobs and the National Housing Federation to offer members an exclusive advertising rate for board member vacancies on the Guardian Jobs website. Used by 32,000 senior executives every month, vacancies will reach high quality candidates using their board member recruitment service.

Advertise your board member vacancy now, quoting ‘welshboard’, and save 25% for a limited time only.



Click here to download the flyer. 

2015 Governance Conference

If you missed the Governance Conference last week - here’s a flavour of the key announcements.

Stuart Ropke calls for wholly Independent Board:


Minister announces she’s not in favour of the principle of board member payment:


We are currently waiting on a letter from the Minister outlining her decision and will circulate in due course.  The Code refers to the payment of board members and this won’t be re drafted. We will continue to make the case for ‘choice’ with Welsh Government.

CHC launch sector ‘Code of Governance’:


New look ‘Come on Board’ unveiled to attract exceptional candidates to board member vacancies in housing:


Amanda Oliver, Head of Policy & Research at CHC blogs about our ambition to be recognised as the best governed organisations in Wales:


Governance Conference Storify: A summary of Twitter activity from the conference. https://storify.com/Beth_CHC/governance-conference

Also please find below the presentations that have been received along with the Visual Minutes from the two days

In Conversation with Tim Blanch  Strategic Risk

The Importance of Sucession Planning - Fiona Underwood

In Conversation with Carol Kay - Delivering Robust and Credible
Regulation for Wales

In Conversation with Sarah Laing  Innovation and Risk

In Conversation with Mike Owen  The Rochadale Model

In Conversation with Joy Kent Promoting Board Diversity 

In Conversation with Philippa Foster Back Why Business Ethics Matter

In Conversation with Chris Ellias DVLA

In Conversation with Eve Trier  Building Enterprise Leaning Programme 

2015 Governance Conference Visual Minutes 

Universal Credit

Universal Credit Strategic Group Meeting - Monday 16 March 2015

Venue:  Lysaght Institute, Orb Drive, Corporation Road, Newport, NP19 0RA

Agenda - Monday 16 March 2015

Booking form - Monday 16 March 2015

Digital Inclusion Case Studies

Coastal Housing and Merthyr Valley Homes- Housing Association Affordable Community Broadband Solutions

Be Online Week 2015- Headline Statistics for Wales

Clwyd Alyn Housing Association: Care home residents embrace digital learning

Family Housing Association: Helping the over 50s in Swansea to get online

Cantref: Digital Welfare Project

Melin Homes: Bringing free WiFi into extra care schemes

Monmouthshire Housing: Get Web Wise and Computers in the Community

Coastal Housing: Digital Training Sessions

Merthyr Valley Homes: Digital Merthyr

United Welsh: Going Mobile

Care and Repair Cymru: MyPad

2015 Chief Executive Residential Network

An Overview of the Work and Impact undertaken by Public Policy Institute Wales - Dan Bristow

What is next for Welfare Reform - Nick Selwyn, Wales Audit Officer

The Strategic role of HAs and Diversification

Community Benefits

Housing associations and community mutuals are key economic players in Wales, not only as landlords and developers, but in their wider role as investors in the regeneration of local communities. Our members work closely with local government, third sector organisations and the Welsh Government to provide a range of services in communities across Wales.

In 2013/2014, housing associations and community mutuals spent £1.034bn in Wales); £514m of this (excluding staff costs) was spent directly on regeneration communities.

Our members deliver a range of Community Benefits through their contracts with suppliers, which they evidence through using the Value Wales Community Benefits Measurement Toolkit. In 2014, of the completed Community Benefits Measurement Tools returned to Welsh Government, 52% came from the housing sector.

The outcomes play a role in tackling rising poverty and improving social mobility in communities by adding community benefit clauses to supplier contracts. For example, recruiting local people from disadvantaged groups involves little or no extra cost, boosts the local economy and benefits contractors, who get a skilled and committed workforce.

Our members deliver the following types of Community Benefits through their contracts with suppliers:

  1. Workforce initiatives Workforce initiatives cover Targeted Recruitment &Training (TR&T) – including Retention and Training for the existing workforce. In 2013/2014, for every one full time person employed in the sector, one and a half other jobs are supported within the Welsh economy.
  2. Supply chain initiatives Targeting supply chain opportunities to smaller and more local suppliers. In 2013/2014, 81% of Welsh housing association spend was retained in Wales.
  3. Community initiatives Cash and in kind contributions from the supplier to local community projects
  4. Educational initiatives Work experience placements for school or college students, site visits or classroom work supported by the contractor
  5. Environmental initiatives Use of renewable energy, reduction in waste, recycling of materials and reduction in travel
  6. Equality and diversity Considering equality issues in procurement

Case Study 1: Arbed 2, Melin Homes and Welsh Government 

Arbed 2 is a £14.3 m ERDF and Welsh Government funded scheme to retro fit energy efficiency measures for residential properties across south Wales.

•100% (£14.3m) went to businesses and on salaries to people living in Wales:
– £9m as revenue to Wales based businesses;
– £5.35m as salaries to Welsh citizens;

• 45 disadvantaged people helped into employment;

• £256k Savings to HM Treasury;

• 100% sub-contractors paid within 30 days;

• 9 Apprenticeships;

•238 Apprenticeship weeks.

The Welsh Local Multiplier calculated by the Community Benefits Measurement tool showed £2 for every pound spent and the total benefit to the Welsh and UK economy from the £14.3m spent to be around £29m.

Case Study 2: United Welsh Housing Association: Splitting contracts to enable SMEs to participate

In two housing refurbishments in Cardiff, United Welsh piloted a direct management approach – purchasing the materials and procuring local SMEs on a labour-only basis. The value of each contract was therefore much smaller and viable for local SMEs to bid for. This maximised opportunities for local businesses and workers, provided the client with better control of the development process, and produced a 20% cost saving.

Further information:
Welsh Government Community Benefits Guidance
Community Benefits Measurement Tool

Water Industry Regulation 2014

New regulations will take effect on 1 January 2015 which require landlords in Wales to advise Water companies which tenants occupy their rental properties. The regulations were passed on 4th December 2014 in the National Assembly for Wales and CHC circulated information on the 8th December after confirmation from Welsh Government.  Today we have received further information from both Dwr Cymru and Dee Valley Water.

The letter below has been sent to RSLs across Wales and we highlight the following information:

- These new regulations mean that you must inform Dwr Cymru Welsh Water or Dee Valley Water about tenants in your properties within 21 days of the tenants moving into the property.  If you don’t then you (as landlord) become jointly and severally liable with the tenant for any outstanding water and sewerage charges. CHC has been reassured by water companies that they would like to work with the sector to ensure an efficient and timely transfer of data.  As a result, they do not intend to take any action to enforce the regulations until 3 months after they come into force (ie. 31 March 2015). Dwr Cymru are happy to accept occupier details through a spreadsheet, emailed to water.enquiries@dwrcymru.com.

You can continue to inform Dee Valley Water through the current process or email customer.services@deevalleygroup.com

Or use the new portal - https://www.landlordtap.com/Default.aspx


The original consultation and summary responses are here: http://wales.gov.uk/docs/desh/consultation/140826-bad-debt-in-the-water-industry-summary-of-responses-en.pdf

CHC's response is here: http://wales.gov.uk/docs/desh/consultation/140826-bad-debt-in-the-water-industry-schedule-of-responses-en.pdf


Useful documents

Water Industry Regulation - information about non owner occupiers

Letter from Community Housing Cymru to Carl Sargeant AM requesting that the minister considers changing the proposed introduction date of 1st January 2015 to 1st April 2015 to allow our membership to better prepare and more importantly communicate the consequences of the regulations.

Welsh Water letter to membership

Annual Report

Winner: Cartrefi Conwy

‘We loved the fresh graphics and icons, and the timeline gave a great insight into the work of Cartrefi Conwy as well as providing continuity throughout the document.  It was a straightforward read, the design and copy worked well together and it wasn't too long - both languages were only 32 pages in total.’

Annual report 

Adroddiad blynyddol

Digital Innovation

Winner: Newydd Housing Association

Tenant documentaries

‘Through the medium of video, Newydd used a simple but effective way of digitally sharing and promoting the opportunities and benefits for tenants to get involved and engage with them. The videos, shared through various channels, have contributed to raising the profile of tenant engagement and the many ways people can influence to improve services and change lives. The fly-on-the-wall style documentaries are easy for all to relate to and showcase our sector’s key message that RSLs are so much more than housing!’

Entry form 


Highly commended – Tai Calon Community Housing and NPT Homes

Effective use of Welsh language

Winner: North Wales Housing

Extra Care video

‘The winning entry was professional and interesting with the Welsh and English languages sitting together comfortably. Sub-titles are used for both languages throughout the film. It’s useful that people who can’t speak Welsh can see and hear Welsh in the same video in order to normalise the language. It was also good to see that individuals used both languages naturally.’

Entry form 


Highly commended – Cymdeithas Tai Cantref

Low Budget Initiative

Winner: Bron Afon Community Housing

On the tea trolley – Buzz intranet site

‘A great internal communication campaign to engage with vast numbers of staff. Using the concept from The Call Centre, the team were able to build a buzz around staff engagement and executed the campaign quickly and with minimum cost. The results speak for themselves - over 200 out of 280 staff engaged with the campaign. A wonderful campaign which reached its aims quickly.’

Entry form 




Highly commended – Tai Calon Community Housing

Communication Team of the Year

Winner: Ceri Davies, Grŵp Cynefin

The one woman team at Grŵp Cynefin has had a huge challenge on her hands this year – dealing with a merger. This involved designing a new brand from scratch, coordinating new materials as a result of the new brand, dealing with internal communication challenges and liaising with a new board and senior management team. Ceri is always willing to share her expertise and always makes a big effort to source relevant case studies when asked. Ceri has also embraced social media and encouraged her Chief Executive (Walis George) to join Twitter this year. This team is made up of one solitary member of staff who is very much on the ball and consistently achieves a tremendous amount for just one person. This person is also keen to enhance their personal development and recently completed a CIPR qualification. Well done, Ceri! 


Best Tenant Magazine

Winner: Cartrefi Cymunedol Gwynedd

‘The judges felt this was the best all-round product. The content was well written and suitable for the audience. The judges were impressed with the magazine’s front cover and overall design and thought it was eye-catching and refreshing.

Entry form





Highly commended – Taff Housing and Coastal Housing Group

Best Campaign

Winner: RCT Homes

123 Ready campaign

‘RCT Homes had the most successful and relevant campaign idea and executed a full professional campaign using various innovative methods of communication. The results they have outlined have been great and the campaign/branding is something that can be rolled out across the sector.’

Entry form

Evidence 1

Evidence 2


Internal Communication

Winner: Monmouthshire Housing

EBUZZ – Staff magazine

‘There was a good mix and range of content, from business-focused articles to more informal pieces. The statistics from the internal surveys carried out showed some excellent outcomes for the magazine, and the layout of the magazine was clean and clear. The magazine was informative, while remaining not wholly work focused, and was full of nice ideas.’

Entry form



Highly commended – Bron Afon Community Housing 


Winner: Cadwyn Housing Association

Partner with Us project

‘An effective use of design which guides the reader through a journey and provides a call to action. The housing theme runs throughout, and using real people makes it more personable. A modern and colourful design.’

Entry form



Highly commended – Grŵp Cynefin 

Successful Partnership

Winner: RCT Homes

Penygraig High Street campaign

‘This partnership campaign is an interesting and very topical project. It’s something that other communication teams may not have had the opportunity to do, and RCT Homes certainly made the most of this opportunity.’

Entry form


Best event

Winner: Community Housing Cymru Group, Building Enterprise and CREW Regeneration Wales


‘The event was highly innovative and would have taken a lot of careful planning. It was an excellent opportunity for RSLs, LAs and other regeneration partners to network and share ideas. We particularly liked the fact that it supported local suppliers and enterprises and that costs were kept to a minimum, as well as gaining an excellent social media presence.'

Entry form




Highly commended – Taff Housing 

Best website

Winner: Cadwyn Housing Association 

Beechley Drive development


‘The website is clean, simple, regularly updated, easy to navigate and tells you all you need to know about the development.’



Highly commended – Merthyr Valleys Homes 

Best photograph of the year

Winner: Newport City Homes 

'We feel that the photograph gives a great sense of community engagement, team working and tenant inclusion.’


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