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CHC Governance Conference 2023

March 21, 2023 @ 9:30am
Conferences 1.5 days Radisson Blu, Cardiff, CF10 2FL
Note: This event has ended

Please note bookings are now closed. If you need to amend your booking, please contact enquiries@chcymru.org.uk. Terms and conditions apply.

Our first in-person Governance Conference in three years will be taking place at a time when social housing and residents are facing significant change and challenge.

At this event, we will explore in depth how we can significantly improve governance by how effectively we listen; gain resident and partner insight; and integrate this into better service delivery and design. In addition, we'll reflect on how sector leadership, systems and culture can be improved to ensure robust governance that sets social landlords up for success so they are even better placed to serve their residents and communities.

Book your tickets now to benefit from a £30 discount per ticket. This will apply to all tickets purchased before 21 February 2023.



Day 1 - Tuesday 21 March

8.45am Registration, networking and exhibition viewing

9.30am Chair's welcome - Jonathan Morgan, Hafod

9.35am Scene setting from Stuart Ropke, CEO, Community Housing Cymru

9.50am Keynote: How do we lead well in an environment of uncertainty?

Lord Victor Adebowale CBE: former CEO of Turning Point, and founder of Collaborate.

Effective governance in the sector needs leaders in organisations who can create effective strategy to help colleagues and communities navigate policy, commercial and societal change. But leading well and with clarity and impact is hard whether creating incremental change or transformation. How can social landlords ensure great formal and informal leadership for the colleagues they work with and the communities they work in.

10.50am Pathway to Board Graduation Ceremony

11.10am Cuppa and networking

11.30am Panel session: Are we really listening?

In conversation with:

Ian Walters (Chair)
Head of Housing Regulation, Welsh Government

Catherine Russell
Co-Director, People Powered Results, Nesta

David Lloyd
Programme Director and Deputy Chief Executive, TPAS Cymru

Derek Walker
Future Generations Commissioner for Wales

Delivering excellent services for residents requires real listening to gain their insights into how to maintain and improve service delivery. But what is needed to do this really well, how can we improve on how the sector listens to residents and partners, and what are some practical solutions to doing this.

12.30pm Lunch

1.40pm Keynote: What does good quality assurance look like?

Helen Baker, Chair of Better Social Housing Review and Chair of Shelter

In the context of the recent spotlight that has been shone on conditions in social housing and the actions taken by boards and leadership teams to review and strengthen their response, what learning can we take from this experience to strengthen our whole approach to assurance.

Helen Baker will draw on her extensive experience to offer reflections, including as Chair of the independent Better Social Housing Review, Chair of Shelter and Vice-Chair at The What Works Centre for Wellbeing.

2.15 pm Workshops:

  1. Good quality homes

    Delivering high quality homes and services is a core principle of social housing regulation in Wales. This workshop will explore core themes and share learning with the sector to support the delivery of high standards.

    Andrea Street,
    Deputy Director for Housing Safety, Regulation and Standards , Welsh Government
  2. Board Culture

    Culture is critical to boards being able to perform their role well and act in the best interests of residents as well as their organization. How can boards improve the way they think, work and operate so they are set up for success especially as the sector navigates change?
    Ceri Victory-Rowe
    Director, Campbell Tickell
  3. Asking Smart Questions - Finance for Board members

    This is a taster session for Board members and non-finance professionals to help them get the best out of the finance section of Board meetings

    Sarah Prescott
    Director & Founder, Redyn Consulting
  4. The Essential Foundations for Providing Assurance
Providing robust assurance requires appropriate processes, tools, and strategies that facilitate effective governance. What examples of best practices around board and committee meetings, risk management and objective setting will make a positive difference to governance in your organisatio
Geoff Higgins
Managing Director, Decision Time

3.30pm Keynote Speaker - Geoff Lloyd, Reasons to be Cheerful

4.30pm Reflections from Day 1 - Jonathan Morgan, Hafod

6.30pm Drinks reception

7.00pm Conference dinner

Day 2 - Wednesday 22 March

8.45am Networking and exhibition viewing

9.30am Chair’s welcome

9.35am Panel session: Turning listening into real action

In conversation with:

Harriet Green
Joint Chief Executive, CDPS

Anne-Louise Clark
Executive Director, Audit Wales

Transparency and good governance not only means listening well but showing how insights, views and ideas of residents are being reflected into services. What can we do to better link listening and service delivery so we minimize resident frustrations, develop new ideas and proactively innovate where we can. What could be done to improve internal and external scrutiny and challenge so that the sector creates outcomes that reflect what residents want and need.

10.35am Panel session: Staying the course: Focusing on your core purpose in testing times. In conversation with:

In conversation with:

Cllr. Andrea Lewis
Swansea Council & WLGA

Michelle Morris
Public Service Ombudsman for Wales

Anne Hinchey
Chief Executive of Wales & West Housing and Chair of Aelwyd Housing
@WWHA @AelwydHA

Poor service delivery not only destroys trust and reputation but has negative consequences for residents but it also often highlights serious failings in governance and culture to prevent this. What are some of the practical lessons from other sectors social landlords can reflect and challenge themselves on to ensure that governance systems are really set up to identify problems, minimise risk and take action at the right time so that things do not go wrong?

11.30am Coffee break and networking

12.30pm Keynote speaker - Cemal Ezel

Founder, Change Please

13.30pm Conference Close, followed by lunch and networking

Terms & Conditions

All bookings are subject to our terms and conditions. Cancellations within 21 days of the event will be charged at the full price.