As housing associations we are ultimately judged by the services we provide to our tenants. If a service is poorly designed, inflexible, and slow, the conclusion is that we are too.
How do we understand what our tenants need both now and in the future and how they access and use services?
Why is ‘starting with the user need’ one of the main principles of service design?
Join our third business transformation workshop to explore why putting tenants first & understanding their needs should inform everything we do.
Friday 13 September 2019
Hugh James, Two Central Square, Cardiff, CF10 1FS
Wednesday 23 October 2019
Glyndwr University, Mold Road, Wrexham, LL11 2AW
Thursday 28 November 2019
The National Trust, Aberdulais Falls, Neath SA10 8EU
Friday 17 January 2020
Tramshed Tech, Pendyris St, Cardiff CF11 6BH