As housing associations we are ultimately judged by the services we provide to our tenants. If a service is poorly designed, inflexible, and slow, the conclusion is that we are too.
How do we understand what our tenants need both now and in the future and how they access and use services?
Why is ‘starting with the user need’ one of the main principles of service design?
Join our third business transformation workshop to explore why putting tenants first & understanding their needs should inform everything we do.