Business Transformation Events - Customer
Date: November 28, 2019, 9:00 am until: November 28, 2019, 2:00 pm
Event Type: Conference
Venue: The National Trust, Aberdulais Falls, Neath SA10 8EU
Ticket Options will be shown in Step 2
Workshop 3: Customer – understanding user needs.
Date: Thursday 28th November
As housing associations we are ultimately judged by the services we provide to our tenants. If a service is poorly designed, inflexible, and slow, the conclusion is that we are too.
How do we understand what our tenants need both now and in the future and how they access and use services?
Why is ‘starting with the user need’ one of the main principles of service design?
Join our third business transformation workshop to explore why putting tenants first & understanding their needs should inform everything we do.
1. Build an understanding of the ‘user first principle’.
2. Understand how to identify your users
3. Provide examples of where understanding user need has led to better services
4. Understand how to develop a deep understanding of your user and what that means for the design of your services