4313 - Universal Credit Level 2 - UC updater, problem areas and solutions

Date: January 15, 2020, 10:00 am until: January 15, 2020, 5:00 pm

Event Type: Training

Venue: CHC Offices, Cardiff

Training Type: General

Member Price: £ 145

Non Member Price: £ 245

What attendees thought...

"Good overview of Universal Credit with examples on how to use resources practically to assist tenants"

Who is this for

Those with a good basic awareness of Universal Credit who have a more in-depth role in supporting tenants with UC issues e.g. support workers, advisers, financial inclusion officers or anyone with a deeper interest in UC, e.g. policy professionals.

Why should you attend

It is important to keep updated on UC and identify the common problem areas being faced by those in the housing sector. You can share your stories with others in similar roles and identify solutions. The course will  providewill provide best practice examples of what should be done to reduce problems and resolve more complex issues for tenants.

Course overview:

By attending the course the end of the course participants will be able to:

  • Share frustrations and difficulties with peers  
  • Clarify any queries around how UC should be working
  • Understand some of the problem areas of UC
  • Confidently challenge UC when it does go wrong
  • Be better able to advise and support tenants facing  UC challenges , including tips on how to develop effective responses

All attendees will receive a copy of ‘The Big Book of Benefits and Mental Health 2018-2020’ – a practical, friendly toolkit which covers UC, in addition to key health and disability benefits.

About the Trainer

Universal Credit Trainer Tom Messere

Tom is a freelance trainer and writer, he worked has an adviser for over 25 years, starting as a volunteer with Citizens Advice, since then he has worked with local authority welfare rights and social inclusion teams, housing associations and cancer charities. He is the writer of the Big Book of Benefits – a popular guide to welfare in the housing sector.


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