4313 - Universal Credit Level 2 - UC updater, problem areas and solutions

Date: November 6, 2019, 9:30 am until: November 6, 2019, 4:30 pm

Event Type: Training

Venue: CHC Offices, Cardiff

Training Type: General

Member Price: £ 145

Non Member Price: £ 245

This level course offers an updater on UC and focuses in more detail on the common problem areas of UC. It offers both a deeper understanding of UC’s ways and an exploration of what can be done: by pro-active measures to reduce incidence of problems and in helping to resolve more complex issues for tenants

Suitable for: those with a good basic awareness of UC who have a more in-depth role in supporting tenants with UC issues e.g. support workers, advisers, financial inclusion officers or anyone with a deeper interest in the ways of UC.

Course aims:

By the end of the course participants will be able to:

  • share frustrations and difficulties and realise “it’s not just me”
  • clarify any queries around how UC should be working
  • understand some of the problem areas of UC  - when it doesn’t seem to - and what to do about them
  • confidently challenge UC when it does go wrong
  • be better able to advise and support tenants facing the challenges from UC develop HA responses to them.
Learning methods:
  • Interactive presentations with visual aids (slides, flipcharts), Q&As, group work and case studies with a greater emphasis on discussions and sharing issues, experiences and solutions within the group
  • Practical application – case studies, group discussions, using the Book, sharing experiences
  • Resources: case studies, calculation sheets and your own copy of The Big Book of Benefits and Mental Health 2018-20 – a practical, friendly toolkit – with full generic UC coverage, but also covers key health and disability benefits


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