4312 - Universal Credit in practice

Date: October 15, 2019, 9:30 am until: October 15, 2019, 4:30 pm

Event Type: Training

Venue: CHC, 2 Ocean Way, Cardiff, CF24 5TG

Training Type: General

Member Price: £ 145

Non Member Price: £ 245

This course gives both a general overview of how UC is meant to work, with some practical tips and suggestions when it doesn’t. So, what does an area going “Full Service” actually mean? Who has to claim UC and when? How is UC- paid including help with the rent? How do people survive until first payment? Why do UC amounts vary so much? When can rent be paid direct or deductions made for arrears? How does work conditionality change? How does UC deal with sickness and disability?  What support is there for more vulnerable UC claimants in a system that wants to emphasise “claimant responsibility”?  

Suitable for: for all Housing Association staff who might benefit from a good practical understanding of UC whether to offer a best first response to UC concerns and queries or to deal with challenges to rent issues and HA income.

Course aims:

By the end of the course participants will be able to:

  • Understand the thinking behind UC and why it is designed to act very differently from “legacy benefits”
  • Know key differences between old and new: what carries over, the new and the familiar that works rather differently.
  • Clarify what the arrival of “full service” UC actually means and the errors around when someone has to switch to UC   
  • Explain the UC claims process and assessment periods
  • Calculate entitlement to maximum Universal Credit and how UC relates to other benefits
  • Be aware of how income is assessed and how the full UC sum works
  • See their way through four levels of sanctions and comprehend the four conditionality levels
  • Consider the likely impacts on tenants and rent arrears, in order to plan effective action
  • Consider areas to explore in more depth back in the workplace and in any follow-on training


Booking Form Step 1 (1/2)