Business Transformation Events

Presentations from Business Transformation Event 1 - Vision

Creating a Culture of Change within Dŵr Cymru - Kit Wilson, Dwr Cymru

Presentations from Business Transformation Event 3 - Customer

Presentations from Business Transformation Events 4 - Technology



2020 Communications Conference

OBJECTIVES - Setting Objectives in a rapidly changing environment - Laurian Hubbard, Cabinet Office

AUDIENCES - Do you know your audiences? Applying Behavioural Science to your campaigns - Shayoni Lynn, Lynn PR

STRATEGY - Save the Children Case Study: How to co-work with your audiences to develop effective strategy - Lucy Witt, Claremont Comms

SCORING - How to measure success - Andrew Bruce Smith, Escherman

Ensuring Digital is at the Core - Emily Harries, Spindogs

Socially Conscious Comms - Amy Lee Pierce and Jamie-Lee Cole, The Wallich

What's your story? Brand strategy workshop - Huw David, Bright Collie

Alcemi | Housing Futures

There is a housing crisis in Wales. A lack of good quality, genuinely affordable housing means thousands of people are living in sub-standard accommodation and waiting lists are growing.

This isn’t good enough.

If we want to create a future where people have a home they can afford, in a community where they want to live, we need to do things differently.

We need to collaborate, we need to innovate, we need to challenge.

That’s where our Alcemi programme comes in.

Housing Futures

Housing Futures is a collaboration with the National Housing Federation and the Scottish Federation of Housing Associations to build innovation capacity within the housing sector in Wales while building a culture of collaboration.

Working with Innovation experts ?Whatif!, we want every housing association in Wales to benefit from working together on a sector-wide scale to tackle our shared challenges.

This is the biggest collaborative exercise ever undertaken by our sector, and we’ll also benefit from working with teams from across England and Scotland.

We're going to hit the ground running in 2020 with this programme and we need YOU!

Read more about Housing Futures

Sign up to the free Challenge Identification workshops

You will receive innovation tools designed by ?WhatIf! Innovation to shape the challenge we face in Wales.

Housing Matters

A joint report between CHC, Cymorth Cymru and Welsh Women’s aid highlighting the impact of cuts to housing related support funding and calling on Welsh Government to invest in support services.

Campaign pack with resources to support you in joining the campaign:

Social media graphics

2019 Annual Conference

Building Communitues: Inside and Out - Chris Chinnock, Nurture Development

Foundational Economy - Professor Karel Williams

Partnership, Collaboration & Joint Venture - Helen Collins, Savills and Jonathan Jarvis, Devonshires

What are the Possibilities for using Participatory budgeting in the Housing Sector? - Emyr Williams, Y Lab

Our Future Wales - Bonnie Navarra, Office of the Future Generations Commissioner

Introduction to Regulation's Governance Development Project - Ian Walter, Welsh Government and Ceri Victory Rowe, Campbell Tickell

Ending Homelessness - Jon Sparkes, Crisis

The 7 D's Shaping the Future of Work - Dr Nicola Millard, BT

Innovation Landscape - Sarah Weller, ?What If!

Monitoring the Impact of Universal Credit

A report commissioned by CHC has been released demonstrating the impact of Universal Credit on housing association tenants in Wales over 18 months. Read the report here.  

2019 One Big Housing Conference and Development Zone 2019

Changing Behaviours - Dr Paul Chadwick, UCL

Lessons Learnt from Shared Housing Project - Jason Wroe, Newudd HA

Ensuring Affordability in Social Housing - Dan Hayes, Trivallis

Ensuring Affordability in Social Housing - Sioned Hughes, Altair

Culture Hack - Neil Almond, 91 Untold

Invisible Creations - Laura Wood, Invisible Creations

OSM Strategy - Post Engagement - Bethan Evans and Rebecca Powell, Clarke Willmott

Tenant Involvement - David Rhys Wilton, TPAS Cymru

Housing Associations and Health Boards Delivering Together - Glynne Roberts, Well North Wales

Development Zone

How do we make our homes fit for the Future - Arnout Andrews, Energiesprong

Overcoming the challenges of viability to deliver new development and regeneration in both urban and rural areas - Geoff Fox, Ark Consultancy

Overcoming the challenges of viability to deliver new development and regeneration in both urban and rural areas' - Rachel George, Newport City Homes

Secured By Design - Michael Harvey, South Wales Police, Rob Chapman, Dyfed Powys Police and Michael Brooke, Secured by Design

Mental Health in Construction - Jenny Herdman, Home Builders Federation

The True Cost of Innovative Housing - Gareth Davies, Coastal Housing

The True Cost of Innovative Housing - Down 2 Earth

Growing Green Spaces - Luke Penny and Justine Scorrer,  Linc Cymru 

Offsite housing and the decarbonisation agenda - Neil Barker,WPA and Miles Thomas, Hazelvale

Contractor Insolvency - Matt Stevens, Hugh James Solicitors

2019 HR and L&D Conference

Fighting Fatigue - What L&D can do to energise employees around learning - Robin Hoyle, 

Cracking the Code of High Performance Teams - Nick Fewings, Ngagementworks

Tactics for Termination - Louise Price, Hugh James Solicitors

Designing an Holistic Reward and Benefit Strategy to drive growtth  - Baljinder Kang, Midland Heart

Creating a culture of self-directed learning - Jane Hubbard, 

Investing in the Future - Susan James, Pobl Academy Lead

Implementing a HR System - Bev Flood and Kathryn Jaggard, Newport City Homes

Transforming our Digital Culture - Angela Lewis , Companies House

What's new and innovative in digital learning - Fiona Leteney, Fosway Group

BREXIT - A Practical Application - Richard Thomas, Capial Law

Creating a people -first approach to HR, Jane Jones, Curo-Group

The Role of L&D as Change Makers - Pip Gwynn, Insight HRC

Out with the Old, In with the New - Fflur Jones, Darwin Gray

Developing Resilience - Paul Chudleigh, R W Learning

SDG Meetings - Terms and Conditions

Paid events - Cancellation of booking must be advised at least 48 hours before the event or full fee will be payable. 

Free events - Cancellation of booking must be advised at least 48 hours before the event or a £15 charge will be payable.

Partnership, Collaboration & Joint Venture Practice Guide

Throughout CHC’s work on the Affordable Housing Review, collaboration has been one of the key themes of our policy and influencing work.

Housing associations have been clear that to achieve the sector’s vision of a Wales where good housing is a basic right for all, further collaboration between housing associations and with key strategic partners, including local authorities, is essential.

As part of this work, CHC has been supporting members working in north Wales in their efforts to collaborate alongside the North Wales Growth Deal. We are pleased that following this work, we are now able to launch our joint Partnership, Collaboration and Joint Venture Practice Guide in partnership with Savills, which draws on experience in north Wales, and elsewhere.

This guide highlights the key factors and considerations that housing associations should consider when reviewing their partnership options, and is intended to support boards and executive teams in their discussions about potential collaboration.

Read more here

2019 Low Carbon Conference


A Smarter way to climate control - Fflur Lawton, Smart Energy​

Decarbonising Homes in Wales Report and Recommendations - Chris Jofeh

Decarbonising Housing Through Biodiversity and Greening - Gary Grant, Green Infrastucture

Going Further with Innovative Housing - James Williams, Sero Housing

Homes of Today for Tomorrow Research and Findings - Ed Green and Simon Lannon, Cardiff University

Insights from NEA's Recent Technical Trials in Fuel Poor Households - Michael Hamer, NEA

Reaching Carbon Neutral by 2050, The Dutch Approach - Dolf Neilen, Aedes

Retrofit to Passivhaus Standard - Harry Paticas, Arboreal Architecture

The Carbon Literacy Project in Wales - Rhodri Thomas, Cynnal Cymru

Thinking Differently - Andy Middleton, The Tyf Group

TrydaNi-EV infrastructure distribution - Neil Lewis, TrydaNI


Other Documents:

Net Zero Carbon Buildings A framework definition

Zero carbon homes from wood 2019 (English) - Woodknowledge Wales

Zero carbon homes from wood 2019 (Welsh) - Woodknowledge Wales

2019 Finance Conference

Economic Landscape - Trevor Williams

How the Land Lies - Rhodri ab Owen, Positif

Valuations and Increased Pressure on Margins - Nigel Williams and Adrian Shippey, Savills

Treasury Management - Andrew Stirling, Lloyds Bank

Pensions Landscape - Gary Bradley, TPT

Anti Bribery and Corruption - John Walsh and Andrew Chainey, C-S-I Online

Tax 101 An Introduction - Nick Comer, Deloitte

A Guide through Board Assurance - Gordon Perry, Ark Consultancy

Rethinking Housing in a Disruptive World - Lee Sugden, Salix Homes

Rethinking Housing in a Distruptive World - Connor O'Flynn, Centrus

Lessons Learnt from Grenfell - Marc Bates, Marsh

Lessons Learnt from Grenfell - Chris Tarrier, Thistle Insurance

Regulatory Update - Bob Smith, Regulatory Board for Wales

Welfare Reform, The Impact of Universal Credit - Sarah Seegar and Emma Owens, Curo Housing

Finance 101 - Inside the Black Box - Joseph Carr, Altair

Pensions 101 - Gary Bradley, TPT

Developing Resilience for Finance Functions - Paul Chudleigh, R W Learning

Affordable Housing Review- Lynn Pamment

Grants - Helga Warren, Welsh Government

Risk Being Bold - Ruth Murray-Webster, Beyond the Deal

Workshop Four: What about Technology?

Workshop Three: Customer – Understanding User Needs

Workshop Two: Creating the Right Culture

Workshop One: What’s Your Vision?

Business Transformation Workshops

Global Accounts

Community Housing Cymru and the Welsh Government produce an annual report on the financial performance of the social housing sector in Wales.

The report includes consolidated numbers and ratios, as well as analyses, a commentary and additional information. Analysis is based on returns submitted by housing associations to CHC, compiled from audited financial statements.

If you would like further information, please contact Steve Evans

The 2018 Financial Statements of Welsh Housing Associations

The 2017 Financial Statements of Welsh Housing Associations 

The 2016 Financial Statements of Welsh Housing Associations 

The 2015 Financial Statements of Welsh Housing Associations

The 2014 Financial Statements of Welsh Housing Associations

The 2013 Financial Statements of Welsh Housing Associations

The 2012 Global Accounts of the Welsh Housing Association Sector

Drive for Innovation - The 2011 Financial Statements of Welsh Housing Associations

Embracing Change - The 2010 Financial Statements of Welsh Housing Associations

Meeting the Challenge - The 2009 Financial Statements of Welsh Housing Associations

Independent Review of Affordable Housing Supply

We called for a review on the supply of affordable housing in November 2017 to enable housing associations in Wales to meet their full potential, and achieve our sector ambition for a Wales where good housing is a basic right for all.


The independent panel for the Review of Affordable Housing Supply has today presented their recommendations to Welsh Government here.

A local approach to setting rent

We commissioned Altair to undertake research to support our work on affordability, particularly to support housing associations to work with tenants to set affordable rents at a local level.

With the release of the Independent Review of Affordable Housing Supply in Wales, we are facing an opportunity to support genuine, robust and meaningful decision making between landlords and tenants around affordability.

The report by Altair, launched today, analyses elements of different affordability models and their suitability for use in different parts of Wales, and captures some of the work that is already taking place, exploring definitions and data sets that will help landlords and tenants make decisions about rent levels locally.

The report finds that local rent policies should be developed with tenants, should be fair, transparent and clear, provide stability but have the flexibility to respond to changing circumstances. It recommends that Welsh Government should invest in better quality data and that we should continue working with landlords to develop affordability principles and tools that support meaningful discussions with tenants locally.

Read the report here

Primary Fire Authority Scheme

The Primary Fire Authority Scheme (PFAS) has been set up by Community Housing Cymru in partnership with South Wales Fire and Rescue Service, making it the UK’s first co-ordinated fire safety partnership for housing.

PFAS is open to all CHC member Housing Associations to join, and will give you access to free advice on fire safety enforcement, legal issues, compliance and existing protocols.

Please see below further information on the scheme:


Joining Form 

Assured Advice Request Form

Once you have joined the Scheme, you will have access to the PFAS Operational Working Group, where two representatives of your organisations will have opportunity to review and discuss Assured Advice Requests. Those same two representatives will also be invited to join the closed PFAS Yammer group, where Assured Advice and requests will be circulated.

What does your membership include?

Are you making the most of your membership with CHC?

Are you aware of all the fantastic benefits on offer?

As well as tools & resources, we offer platforms to share your voice and a strong and supportive network to help you do your job even better.

 Whatever your role – there’s something for you here.

Are you a Board Member? We have an offer here just for you too!

Contact Events Team

Events team

Business Development Manager - Angharad Young  |  029 2067 4803

Events and Business Officer - Rhian Robinson  |  029 2067 4814


We know how busy our members are and that time is precious. The more we can do to connect people online the better. We will run regular webinars to compliment our work, gather views and keep members updated.

Our facilities are available to our members. Have you something you want to share or discuss with the sector? We’ll provide the platform and training. Get in touch

Upcoming webinars

Past Webinars

Local Rent Policies

Webinar: Update on Better Homes, Better Wales, Better World Report (Tuesday 19th November 2019) - Presentation available here.

Brexit: Preparing for No Deal

Yammer – A guide to for members 

What’s the Affordable Housing Review all about?

Board member networking events

Our quarterly networking events and informal pre-conference dinners have been set up to help board members grow their personal networks.  These events connect them with key influences and stakeholders, provide informal opportunities to network with peers, share experiences and support each other.

Dates for 2019/20

5 June 2019 Hugh James, Cardiff 5:30 - 8:00pm  
20 June 2019 The Quay Hotel, Deganwy, Conwy 5:30 - 8:00pm
3 September 2019 Hugh James, Cardiff 5:30 - 8:00pm
3 December 2019 Hugh James, Cardiff 5:30 - 8:00pm
5 December 2019 The Quay Hotel, Deganwy, Conwy 5:30 - 8:00pm
11 March 2020 Pre Conference Dinner, Governance  

Housing Management

Chair: Andrew Myatt, Tai Calon
Vice Chair: Serena Jones, Coastal Housing Group
CHC Lead: Will Atkinson

Work plan – currently being developed.

Terms of reference

Future meeting dates:

Thursday 19th of March - Pobl Newport.

Book your place here

Tuesday 3rd December 2019 - Joint Welfare/Housing Management Meeting 

Past meetings

Wednesday 18th September - Glyndwr University, Wrexham -

Tuesday 4th June 2019 - Hugh James

2019 Governance Conference

Digital Transformation - Leading the change with curiosity, courage and creativity - Jo Kerr

Bitesize Governance Training - Governing Well (Morning Session) - Deborah Walthorne

Safe as Houses - Kieran Colgan, Ark Consultancy 

To Pay or Not to Pay? - Dr. Abi Robson and Stephanie Bamford, Central Consultancy and Training

A Community Insight - Andrew van Doorn, HACT

How to attract a diverse board - Cerys Furlong, Chawarae Teg

Do We trust Brighthouse, more than Housing Associations? - Paul Taylor, Bromford Lab

Bitesize Governance Training - New to the Board (Afternoon Session) - Deborah Walthorne

A view across the bridge - Catherine Simpson, Anthony Collins Solicitors and Sam McGrady, David Tolsen Partnership

Boards need to earn trust by listening, talking and doing. - John Wilkinson, Wilkinson PR and Communications

The Role of the Company Secretary - Stephanie Bamford, Central Consultancy and Training

Growth and Diversification - Managing Risk - Andy Ballard and Sioned Hughes, Altair Ltd

Board Assurance - Do you really know what you think you know? - Julie Vellucci, JVC Consultancy and Joe Logan, Tai Calon

Do we have real tenant engagement - Dr Bob Smith, Regulatory Board for Wales

Do we have real tenant engagement - Fran Bevan, Cynon Taf Community Housing  and Keith Edwards, Taff HA

Collaborative Leadership - Out with the Old School - Claire Maxwell, Oasis HR and Angela Lockwood, Northstar Housing Group

Funding Affordable Housing- What are the options? - Waqar Amhed, L&Q

Bouncebackability - Alistair McIntosh and Ian Parker, HQN

What's the point of it all? The Role of the Board in setting the Vision _ Ceri Victory Rowe, Campbell Tickell

Connected Communities - tackling loneliness and isolation

Here is our response to Welsh Government's 'Connected Communities - tackling lonliness and social isolation' consulation, launched late last year. 

2019 Communications Conference

Are you wired for Creativiity? - Nigel Temple

Digital Marketing Strategy - Nigel Temple

How to tell your Story - Ben Black, Bron Afon Community Housing Group

How to tell your story video

Introduction to podcast creation - Steve Austins, Bengo Media

2036: How did we get here? - Andrew Chainey, Tantrwm

2036: How did we get here -handout 1

2036: How did we get here - handout 2

Ready, Steady, Campaign! - Lyndsey Jenkins, Jamjar

Ready, Steady, Campaign! - Dawn Bratcher, Cowshed

Ready, Steady, Campaign! - Dawn Bratcher, Cowshed Video

Ready, Steady, Campaign! - Rebekah Hewett, Trivallis

Pay Transparency Report

We have appointed Turning Point HR solutions, an independent Reward Consultancy, to collate and analyse data directly provided by housing associations on senior management remuneration.

While senior management pay has always been publically available, the intention of this report is to present senior management pay information in one place, and follows recommendations from the Public Accounts Committee to generate greater transparency and openness in the sector.

Pay Transparency Report 2018

  • 36 Welsh Housing Associations (HAs) participated in the salary benchmarking survey 
  • 11% of the Welsh housing sector is led by a Chief Executive from a BAME background, which compares to 2% in the wider UK housing sector.
  • Gender pay data relating to 5th April 2017 shows that parity in the sector is encouraging, with an even number of CEOs from each gender in the cohort. This compares to the national average, which shows typically 73% of males make up CEO jobs.  

Pay Transparency Report 2019

  • 37 Welsh Housing Associations participated in the salary benchmarking survey
  • Female CEOs outnumber men in Welsh Housing Associations at 53% to 47%, compared to the UK average of 72.8% male to 27.2% female
  • 24% of Welsh Housing Associations paid members of the board as an incentive to attract the right skills and diversity to the roles

Health and Housing

This Health and Housing Project Group is run jointly by CHC and PHW. Meetings are held quarterly and it is an open group, to provide advice and support to housing associations, Health Boards and other public sector organisations to build, maintain and implement effective shared public health actions.

The aims of the group are to:

  •           Collate, report on and disseminate good practice between health and housing organisations
  •           Develop/agree appropriate shared outcome measures
  •           Support the establishment of public health champions
  •           Ensure Housing representation is incorporated into every Public Service Board

Below you can find the three key areas discussed at the meeting, as well as any presentations which were given.

If you would like any more information about the group, please do not hesitate to contact with Louise Woodfine or Elinor George.

10th December

  1. Shelter Cymru and it's research
  2. PATH work
  3. Managing Better

Upcoming Meeting dates

  •          14th February
  •          16th April
  •          8th July
  •          29th October

2018 Annual Conference

What's Next for the economy? - Trevor Williams

Good Growth, Kellie Beirne, Cardiff City Region

Good Growth, Katie Teasdale, National Housing Federation

Win-Win Outcomes fro Communities: Bethan Gladwyn, Hugh James Solicitors and Julia Houlston Clark, Wales, Restorative Approached Partnership

Delivering Services fit for the 21st Century - Dominic Campbell, FutureGov

Postioning Housing as Key to a Vibrant Welsh Economy, Jenny Brown and Rhian Owen, Grant Thornton 

Affordable Housing Review - An Update - Lynn Pamment, Chair, Affordable Housing Review Panel

Affordable Housing Review Workshops - Capacity & Calloboration - James Burgess and Jen Welsby, Welsh Government and Kevin Morgan, Affordable Housing Review Panel

Affordable Housing Review Workshops - Finance /Grants - Naheed Hussain, Carrie Satherly and Helga Warren and Jen Welsby, Welsh Government and Lynn Pamment, Affordable Housing Review Panel

Affordable Housing Review Workshops - Standards and Modern Methods of Construction - Sarah Laing-Gibbons, Welsh Government and Roisin Willmott, Affordable Housing Review Panel

Governance training

Earlier this year we launched our Code of Governance to support the sector to achieve excellent Governance. Our new training programme aligns with our Code and will equip board members at all levels with the tools, skills and confidence to govern well.

New course details:

New to Board: November 29th and 30th

To book a space click here

An induction for new Board Members delivered by Deborah Walthorne


1. Understanding

housing associations

2. Exploring the role of the Board

3. Using your skills, knowledge and experience well– enquire for more details

Governing Well: October 19th, October 25th and 9th November.

To book a space click here. 

An induction for people who have been Board Members for over 12 months delivered by Deborah Walthorne. 


1. Providing clear strategic leadership

2. Working well as a Board

3.Managing risks and making effective decisions

4.Running a successful and sustainable organisation 

Iron Grip

Designed for a full board (1/2 day) – delivered by HQN Cymru


1. Stress testing business plan

2. Preparing for crisis

3. Decision making


Created for a full board who require advanced skills (1/2 day) – delivered by HQN Cymru


1. Managing reputation

– not just finance

2. How to behave in a crisis

3. When to talk to the regulator

4. Unintended consequences of taking remedial action


Courses 1&2- £145 per day - these are avaiable for bookings here, or contact Lesley for any in-house enquiries using the link below..

Courses 3&4 - *Costs tailored to each housing association are dependent on pre-course preparation

Email Lesley Smith for more information

2018 One Big Housing Conference and Development Zone

Yarlington's "Next Gen" - Sam Leigh, Yarlington Housing Group

Capturing Creativity Award - Hear from the Finalists

Rent to Own - Claire Rees-Harris Welsh Government and Kathryn Edwards, Pobl Group

Hafod's Neighbourhood Coaching Service - Richard McQuillan, Ceri Jones and Bethan Jones, Hafod Housing

Autism in Social Housing - Matt Howells Mi-Space and Donna Sharland and Emma Durnnam, Autside Education

Ensuring the Affordability of Social Housing - Katie Howells and Lorraine Oats, Merthyr Valleys Homes

ICF Capial Programme - Rhidian Jones, Welsh Government

Rural Housing Cooperatives - Dave Palmer, Wales Cooperative and Jon Adams, Bronllys Well Being Park

Renting Homes Act - Simon White, Wesh Government

A Day in the Life of a Housing Manager - Cheryl Tracy Monmouthshire Housing

Preventing Homelessness - Harry McKeown, Pobl Group

Preventing Homelessness - Carl Spiller, Welsh Government

Welsh Housing Condition Survey - Gowan Watkins Welsh Government

Monitoring the Impact of Universal Credit in Wales - Kester Holmes, Welsh Government

Working Smarter not Harder - Charles Vaughan,

Development Zone

From Paris to Powys: the need for low carbon housing - Dr Jannik Gieskam, University of Leeds

Lessons Learnt from the Recent Welsh Planning System - Phil Baxter, Asbri Planning

Safe as Houses, Gordon Perry, Ark Consultancy

Developing the Swansea Standard, Martin Nicholls, Swansea City Council

The True Cost of Innovative Housing - Anna-Liisa Blanks-Walden, Clarke Willmott

Modular: The Housing Solution - Iwan Jenkins, Hugh James Solicitors

Delivering New Build Housing to Meet the Welsh Government 20,000 Homes Target - Neil Barker, Welsh Procurement Alliance

Member Satisfaction Survey

Our Member Satisfaction Survey was undertaken by David Hedges of Cyngor Da who conducted a mix of meetings, telephone surveys and online surveys with 35 CEOs as well as an online survey with the wider membership. This wider survey recieved 69 responses. 15 Chairs and Vice Chairs also took part in a round table discussion at CHC's Leadership Conference in June. 

Overall, the findings are positive but there are a number of clear areas where we can, and will, improve on. We will be using the findings to inform our next corporate plan for 2019-2022. 

Read the full survey here. 

Affordable Housing Review - Building our Response

Rent: What dies Affordability Really Mean? - Shona Mitchell, SFHA

Understanding Sector Capacity - Joseph Carr and Sioned Hughes, Altair

How can Collaboration increase our Delivery, David Ward, Tirion Homes and Neil Barber, Pobl

Building Homes Fit for the Future - Matthew Gardiner, Trafford Housing Trust

MMC: Delivering Local Homes through Modern Methods, Neil Barker, Welsh Procurement Alliance & James Nicholls, Accord Group

Active Homes: Challenges and Opportunties for Connected Low Energy Homes - Dr Jonny Williams, Swansea University

2018 Safety Summit

A review of procedures and practice to manage Health & Safety Maintenance risks, Alun Griffiths

Indepent Review of Building Regulations and Fire Safety, Andrew Pattinson

Health and Safety in Construction - Key Themes, Paul Harvey

Health and Safety for Home Workers, Leon Lloyd

Regulating Health & Safety, Helen White

Health & Safety and GDPR, Stephen Thompson

Occupational Health Presentation, Claire Hurley

Providing Assurance to Boards, Sue Harvey

What does the review aim to do?

The terms of reference for the review, as set by Welsh Government were to:

  • examine the scope for increasing match funding to build more affordable homes, to maximise the number of homes created by the Welsh Government’s contribution to social housing
  • review the arrangements governing partnership working between local authorities and housing associations
  • consider the implications of moving to deliver zero carbon homes by 2020, including the role of off-site manufacture and modern methods of construction
  • review the standards governing affordable housing and advise on whether they require updating
  • make recommendations regarding a sustainable rent policy that will both allow long term affordability for tenants and allow viability of existing and new housing developments.

The independent panel for the Review of Affordable Housing Supply presented their recommendations to Welsh Government on 1st May here. A full briefing is also available here. 

How was the review undertaken?

The review was led by an independent panel, Chaired by Lynn Pamment, Cardiff Senior Partner and Government & Public Services Lead at PWC.  Information on the full membership of the panel is available here. 

The panellists will be supported by civil servants, and a number of representatives from housing organisations, including representatives from CHC and the housing association sector. Each member of the panel will lead one of ten different work streams. A full list of workstream reps is available here. 

  1. Understanding housing need
  2. Grant and intervention rates
  3. Rent policy
  4. Standards & DQR
  5. Local Authority Building
  6. Construction supply chain including modern methods of construction
  7. Public Sector Land
  8. Capacity of public sector and housing associations
  9. Use of existing powers
  10. Leveraging the investment potential in stock transfer and Local Authority organisations

We submitted our response to the Independent Panel’s Call for Evidence on Friday 14th September. Read it in full here. 


In November 2017, Community Housing Cymru called for a review of affordable housing policy in Wales to enable housing to achieve its full potential. The review is a unique opportunity for housing associations in Wales to achieve our 20 year Housing Horizons vision, which includes a commitment to double the sector’s delivery rate by building 75,000 new homes and creating 150,000 jobs by 2036.

Ten years ago, the Essex Review of Affordable Housing in Wales laid the foundation for a housing association sector which has delivered more than 20,000 homes over the last decade. Today, housing is firmly established as a priority in Welsh Government’s Prosperity for All strategy. However, CHC wants to see even more ambition, improved partnership working and recognition that affordable housing is the key to prosperity so that housing associations can do even more to tackle Wales’ housing crisis and add value to communities across Wales.

A podcast interview with Lynn Pamment, Chair of the review is available here. 

2018 Finance Conference

Delivering on 20,000 Homes - Update. Carrie Satherley and Helga Warren, Welsh Government

Pensions Update - Stuart Price, Quantum Advisory

Financial Capacity in the Sector - Nigel Williams, Savills

The True Cost of Innovative Housing - Vicky Kells, Clarke Willmott

Analysing the credit worthiness of Welsh Housing Associations, Ratul Sood, S & P Global Ratings

Business Continuity: Managing the Financial Impact - Jodie Sheath and Laura Jennings, Arthur J Gallagher

The Policital Landscape in Wales & the UK, Rhodri ab Owen, Positif

Economic Outlook, Nikesh Sawjani Lloyds Bank

The Future of Cyber Security, Richard Gaze, Utiligroup

Risk Being Bold, Ruth Murray Webster

2018 Leadership Conference 2018

Marketing yourself - Mohamed Ahmed, Acorn

Leadership 2025, Creating a more diverse leadership - Sioned Hughes and Mihir Shah, Altair Ltd,

Wisdom based Leadership - knowledge v wisdom - Dr Barrie Kennard and Dave Thomas, Call of the Wild

The Science of Leadership - Paul Chudleigh, R W Learning

Developing yourself - A leader's story - Hannah Evans, Welsh Ambulance Service

How to be a Housing Management Team Leader - Bethan Gladwyn, Hugh James Solicitors

Developing Communities - Professor Ken Gibb

Wellbeing and Resilience at Work - Paul Chudleigh R W Learning and Georgina Gilbert

Innovative Leadership - Helen Goulden, The Young Foundation

Taking Back Control - Councillor Matthew Brown, Preston Council

Closing the Gap - Adele Baumgardt

Assessing Affordability and Barriers to Accessing Social Housing

CHC & WLGA have launched a report and toolkit looking into affordability and barriers to accessing social housing, produced by HQN.

Community Housing Cymru and the Welsh Local Government Association have made a commitment to work together to share best practice on dealing with people who are excluded from waiting lists because of past arrears and to ensure that, where people are making a reasonable effort to pay off the debt, they are not excluded from access to housing.


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2018 HR and L&D Conference

A Song for the Sector - Sam McNeill, Songdivison

Why now is the Right Time to embrace flexible working -Louise Price, Hugh James Solicitors

Coaching & Mentoring - Moreen Pascal Housing Diversity Network

Coaching &  Mentoring - Ceri Meloy, Tai Pawb

Inclusive Workplace - Making a Positive Difference - Carol Harris, Remploy

Welsh Language Update - Llinos Iorwerth, ATEB

Opportunities for the Sector - Claire Snook, Chwarae Teg

Empowering Staff to Drive Improved Performance and Change, James Marsden, Synergy Creative

Legal Update - Fflur Jones, Darwin Gray

Well in Work - Michelle Coffey and Chris Stokes, Costal Housing

CHC's On-line Learning Platform - Claire Arthur, Online Housing Training

Creating Successful Apprenticeship Schemes to Boost your Talent Pipeline - Rhiannon Williams, Wales & West Utilities

Driving Digital Transformation across Housing - Liz Haworth, Torus Housing Group

A Training Programme to Suit all - Whether it's a Boomer, a Gen-X or Millennial - Richard Bassett, ALS Training

Developing a Culture of Innovative Self-Directed Learning - Gary Spring and Steve Lowe, Barclays Bank

Developing your own performance as an Effective Learning Professional - Mark Hendy, South Wales HR Forum

Panel Discussion: Implementing Change - Lessons I have Learnnt - Lesley Richards, Head of Wales, CIPD

Online training

Our online training platform is tailored for the Welsh housing sector.

See the courses we offer here.  Individual prices start from £15.00.

All have been developed to keep learners up to date with the latest Welsh and UK wide policies and practices.

Developed by Community Housing Cymru and Online Housing Training experts, the new platform offers a number of benefits including:

  • Training tools to suit all styles, from multiple choice to video:  learners can gain knowledge and skills in a way that suits them
  • A wide range of topics from housing policy to well-being at work
  • A time saving and cost effective way to learn: enabling trainees to meet their learning needs from the comfort of their office or home

Popular topics include:

  • Current social housing matters
  • Social housing: who do we think we are? 
  • Welfare reform
  • Managing hoarding 
  • Sharps awareness
  • Safe guarding
  • Manual handling

The courses are certified by CPD UK so can go towards learners’ CPD plans.

Register here.

For more information, email Lesley Smith or read our FAQ here. 

Updating you on our progress

We publish a progress report every quarter on our successes and key milestones based on our corporate plan priorities. You can download all progress reports to date on the links below:

January - March 2017

April - June 2017

July - December 2017

January-March 2018

April-June 2018

July-September 2018

October-December 2018

January-March 2019

April - June 2019 

July - September 2019

October - December 2019

2018 Governance Conference

The Right Stuff - Improving Housing Associations (Main Session) - Carol Kay, Welsh Government and Ceri Victory Rowe, Welsh Regulatory Board
The Right Stuff - Improving Housing Associations (Workshop Session) - Carol Kay, Welsh Government and Ceri Victory Rowe, Welsh Regulatory Board
Governance Journeys...Part 1, Julie Thomas, Melin Homes
Is the Feeling Mutual? Dave Palmer and Keith Edwards, Wales Co-operative
Effective Assurance Frameworks, Nigel Ireland, Barcud Shared Services
Governance in Time of Crisis - Robert Lynbeck and Sharon Morden, Newport City Homes
Crisis Management, John Wilkinson, Wilkinson PR
o Pay or Not to Pay... That is the Question? Patricia  McCabe and Stephanie Bamford, Central Consultancy and Mike Gaskell, Trowers & Hamlin
Consultation on the Code, Tim Blanch, Tidal Consultancy
Learning from Difficult Cases, Karen Dusgate, Family HA
What do our Tenants really want? Jennifer Wallace, Carnegie UK Trust
Disrupting Targets, Empowering Staff, Hannah Evans, Welsh Ambulance Service
Are you ready for GDPR, Stephen Thompson, Darwin Gray
Governance Journeys....Part 3, Joanna Fairley, Newport City Homes
Changing our approach, what board members need to know, Amanda Protheroe
Changing our approach, what board members need to know, Charlotte Waite, ACE's Hub
Good Governance in the 21st Century, Alistair McIntosh, HQN

Strategic Delivery Groups

Click here to find out more about CHC's Strategic Delivery Groups. 


We commissioned Savills to produce a report on what the challenge for the sector looks like in 2036 (twenty years on from the launch) in order to inform our long-term vision. This report was launched in June 2017 at our Leadership Conference.

You can read the full report here, you can read our summary here, and you can watch the video here.

2018 Communications Conference

Optimising every Opportunity - How to get people talking about your brand - Bernard Muscat, Macmillan Cancer

Capturing the attention of your local politicians - Rhodri ab Owen, Positif

Welsh Language Regulation and Promotion - What Next? - Rhys Evans, Director, ATEB Cymru

Reputation Management - working with the media during a crisis, John Wilkinson, Wilkinson PR

The Ever Changing Face of Media - Cathryn Scott

GDPR and Communications - Compliance threat or transformation opportunity - Victoria Ford, Perago

Working with the media - an introduction - John Wilkinson, Wilkinson PR

Crisis Communication - Amanda Bunn and Annabel Lloyd, Golley Slater

Looking After Number One - Cath Allen, Cath Allen Associates

Marketing Wales on the Biggest Stage - Gwydion Griffiths, Visit Wales

Communicating Clearly with your tenants - Ben Whitmore, Tripartum

Let’s Keep On Supporting People

Each year the Welsh Government is faced with the difficult task of setting a budget for the following financial year. This includes making a decision about the amount of funding they are going to allocate to the Supporting People Programme.

Every year, the Supporting People Programme in Wales helps approximately 60,000 of the most vulnerable and marginalised people to avoid homelessness and live independently in their communities. The Supporting People Programme reduces the pressure on a range of otherpublic services - such as housing and homelessness, health, social care and criminal justice - as well as encouraging people to engage with education, training and employment opportunities.

We need to make sure they hear from us about the importance of protecting Supporting People funding. The draft budget is usually tabled in mid-October - so it is essential that we do all we can to influence its content before then.

The summer period is crucial. Cymorth Cymru and Community Housing Cymru will be leading the national campaign - but we need your help locally in order to have the greatest impact. We urge you to get in touch with your Assembly Members to emphasise theimportance of the Supporting People budget, and ask them to protect it.

For more information about the campaign can be found in this downloadable pack.


Since 2011, the National Assembly for Wales has the power to legislate over 20 specific areas of policy, including Housing, Health and Local Government.

Please click on the hyperlinks below for more information on relevant legislation and regulation:

Housing (Wales) Act 2014

Welsh Housing Quality Standard

Renting Homes Act 2016

Water Industry Regulation


Please click on the links on the left hand side to find out more about our most recent Campaigns.

2017 Annual Conference

Wales and the Single Market: A Threat Assessment - Professor Calvin Jones, Cardiff Business School

Supported Accommodation - What does the Future Hold - Paul Webb, Welsh Government

Building Homes and Communities - A Masterclass in Devolution and Partnership Deals - Gordon Perry, Ark Consultancy

The Regulation of Housing Associations Public Accounts Committee Inquiry - Next Steps - Nick Ramsay AM, Lee Waters AM, Fay Bowen and Jonathan Baxter, National Assembly for Wales

Leading with a Trauma-Informed Approach in Housing - Charlotte Waite, ACEs Hub

Business Transformation through Excellent Customer Service - Stuart McFadden, Monzo

Leadership for Today and Tomorrow - Dr. Mairi McLean, Central Consultancy and Training

Changing Perceptions Online - How to better tell your story - Catherine Little and Paige Hudson - Soha Housing

Housing an Ageing Population - Cathy Osborn and Lawrence Bowles, Savills

Create a Vision and Trust - Liz Cross, The Connectives

Socio-Economic Impact Report

For the past seven years, Community Housing Cymru has commissioned the Welsh Economy Research Unit at Cardiff Business School to carry out a report to measure the impact of Welsh housing associations and community mutuals.


Socio-Economi Impact Report 2018 (Full Report)

Socio-Economic Impact Report 2018 (Infographic)


Socio-Economic Impact Report 2017 (Full Report)

Socio-Economic Impact Report 2017 (Infographic) 


Socio-Economic Impact Report 2016 (Full Report)

Socio-Economic Impact Report 2016 (Infographic)


WERU Full Report 2015

WERU Infographic 2015


WERU Full Report 2014

WERU Infographic 2014

Measuring the Economic Impact of Welsh Housing Associations


WERU Infographic 2013

WERU Full Report 2013


WERU Executive Summary 2012

WERU Full Report 2012


WERU Executive Summary 2011

WERU Full Report


WERU Executive Summary 2010

WERU Full report 2010


WERU Executive Summary 2009

WERU Full Report 2009


WERU Executive Summary 2008

WERU Full Report 2008

Affinity Deals

Home Contents Insurance Scheme for members

The My Home contents insurance scheme is a specialist home contents insurance scheme offered to members by the CHC in conjunction with Thistle Insurance Services Limited. My Home is an affordable and flexible scheme designed to protect your tenants against a whole range of risks and there’s no cost to you as a member.

As a CHC member it’s simple and easy for you:

  • An affordable and totally flexible solution
  • Full marketing support
  • Product training and ongoing support
  • Appropriate and excess-free cover to meet tenants' needs

Want to know more? For more information on the My Home Contents Insurance Scheme and how it can benefit you and your tenants, contact Chris Tarrier on 0113 398 4013 or email

Require a supply of Application Packs? Send an email to and confirm how many you require and where they should be delivered. 

2017 One Big Housing Conference and Development Zone

One Big Housing Exhibitor Profiles

Universal Credit - Lesson Learnt so Far - Richard d'Souza, DWP

Handling Hoarding and Cluttering - Neil Morgan, Darwin Gray

My Home Insurance - Nick Fenner, Thistle Insurance

Capturing Creativity - Rooms 4U

Capturing Creativity - Space Saviours

Universal Credit Full Service - Lesson Learnt So Far - Ian Simpson, Bron Afon Community Housing and Jen Griffiths, Flintshire County Council

Supported Accommodation - What are the next steps? Paul Webb Welsh Government

Housing Associations Approach to Social Impact - Stephen Russell, HouseMark and Steve Cranston, United Welsh HA

Renting Homes - What are the next steps? Simon White, Welsh Government

Rent to Own, Naheed Hussian and James Burgess, Welsh Government

Renting Homes Implementation Phase - The Legal Implications

Valued Based Lettings and a Different Approach to Allocations - Adrienne Reid, InCommunities

Crisis - Housing and Homelessness - Nick Morris, Crisis Cymru

GDPR - Ensuring the whole organisation is prepared for change - Stephen Thompson, Darwin Gray

Fashioning Foundational Economies in Wales - Kevin Morgan, Cardiff University

Supporting Communities in Crisis, Lesson Learnt from Grenfell - Tony Thompson, Emergency Planning Society

Housing Associations have been given the nudge - Joshua Dowdall and Rhodri Thomas, Taff HA

Employability Delivery Plan - Edwy Williams, Welsh Government

What is Housing First? Arwel Jones, Isle of Anglesy County Council


Development Zone - Thursday 5th October 2017 

Planning and Affordable Homes - Jane Lee, WLGA

Asset Schematic Housing Model - Nigel Page, Savills

Energy Efficiency Measure Guidance - Andrew Dunn,Sers

Health and Safety Update: Radon - Kristian James, Public Health Wales

Sitting on a Ticking Timebomb - Jemma Bridgeman, Construction Youth Trust Wales

Timber Housng Development - Andrew Callan, HR Timber Frames

Giving your Maintenance and Repairs a Nudge - Kevin McCarthy, Just Housing Group

Health and Safety Update: Gas Safety - Mark Baker, Corgi

Health, Social Care and Housing Conference 2017

Scene Setting - Tracey Cooper, Publiic Health Wales

Scene Setting - Judith Paget, Aneurin Bevan Health Board

Scene Setting - Louise Attwood, Linc Cymru

Discover more about what Adverse Childhood Experiences and Housing can mean to you - Charlotte Waite, ACE Hub

Wellbeing 4U and Brynteg Road, Karen Tipple, United Welsh HA

Regional Partnership Boards, Martyn J Palfreman, Rachel Jones, Sarah Bartlett and David Hartwell

Feedback from the Regional Partnership Boards Workshop

Health and Housing Champions, Louise Woodfine, Public Health Wales and Carly Dix, Community Housing Cymru

Feedback from the Health and Housing Champions Workshop

Panel Debate - What conversations should be taking place - Neil Ayling, Flintshire Council

Learning Disability: Improving Lives Programme - Kath Palmer, Welsh Government, 

Learning Disability: Improving Lives Programme - Shane Mills, National Collaborative Commissioning Unit

 Learning Disability: Improving Lives Programme - Adrian Burke, First Choice HA,

 Learning Disability: Improving Lives Programme - Richard Davies, Pobl Group, 

The Sum of the Parts, Anna Sussex, Cardiff and Vale UHB

CHC Housing HIA PH Act Briefing Aug 2017

CHC RPB Information

Final HIA Report for the Gaer Bungalow Estate and new Derwen Development


Chair: Stephen Evans, CCHA
Vice Chair: Daniel Hall, Cartrefi Conwy
CHC Representative: Laura Courtney

Work plan – currently being developed

Terms of reference

Next Meeting dates: 

Thursday 5th March - CMC@Loudoun, Cardiff.

Book your place here.

Past Meeting dates

Tuesday 3rd December 2019 - Joint Welfare/Housing Management Meeting 

Wednesday 11th September - CMC@Loudoun (Cardiff)

Wednesday 22nd May - Cartrefi Conwy

Monday 25th March - Pobl (Newport)

Monday 26th November

Wednesday 18th July

Wednesday 25th April 2018

Monday 29th January 2018

Friday 24th November 2017

Housing Support Network

CHC Co-Chair: Harry McKeown, Pobl
Cymorth Cymru Co-Chair: Katie Dalton, Cymorth Cymru
CHC Representative: Will Atkinson

This Network is run jointly with Cymorth Cymru. The purpose of this group is to consider all landlord issues relating to the provision and delivery of housing with care and support. As supported housing is often provided by housing associations and community mutuals working with other agencies, the group works closely with Cymorth Cymru, the representative body for supported housing providers.


Terms of Reference

Future meeting dates:

Tuesday 7th April - Cartrefi Conwy - Book your place here.

Past Meeting dates:

Tuesday 8th October - MRC (Llandrindod Wells)

Monday 20th May - Pobl Newport

Wednesday 17th October (Joint SPIN/NSHPN Meeting)

Friday 6th July

Monday 9th April - Pobl (Newport)

Thursday 30th November 2017

Regulation & Governance

Chair: Daniel Lewis, CCHA
Vice Chair: Joanna Fairley, Newport City Homes
CHC Representative: Laura Courtney

Work plan – currently being developed

Terms of reference

Regulatory Update Webinar (held at CHC on 6th March 2019)

Future meeting dates:

To be confirmed

Past Meeting dates:

Tuesday 14th January 2020  - Newport City Homes


Thursday 19th September 

Thursday 23rd May 

Wednesday 6th February 2019

Wednesday 18th April 2018

Monday 27th November 2017


Chair: Steve Cranston, United Welsh
Vice Chair: Ross Williams, Coastal Housing
CHC Representative: Selina Moyo


Next meeting dates:


Past meetings:

Thursday 8th of November

Wednesday 18th July 2018

Wednesday 21st March 2018

Wednesday 29th November 2017


Communications & External Affairs

Chair: Nia Rolfe, Cadwyn Housing
Vice Chair: Mark Woods, Trivallis 
CHC Representative: Edwina O’Hart

Work plan – currently being developed.

Terms of reference

Next meeting dates: 

Tuesday 10th March 2020 - Coastal Housing Group (Swansea)

Book your place here

Past meeting dates:

Thursday 5th September 2019 - Cartrefi Conwy

Tuesday 4th June 2019 - CHC

This Is Housing

Homeless World Cup

Affordable Housing Review 

Future Homes

Chair: Andrew Bateson, Cadwyn Housing
Vice Chairs: Claire Tristham, Pobl Group
CHC Representative: Hayley Macnamara

Work plan

Terms of reference

Update on Better Homes, Better Wales, Better World Report (19th November 2019)

Next meeting dates

Joint Future Homes/Finance SDG - Monday 3rd February - Cardiff

Past Meetings

Friday 27th September - Glyndwr University (Wrexham)

Tuesday 11th June 2019 - CMC@Loudon (Cardiff)

Wednesday 13th February 2019

Wednesday 12th September

Wednesday 9th May

Friday 16th February

Friday 10th November



NotesChair: Siobhan Johnson, Cartrefi Conwy
Vice Chair: Beverley Flood, Newport City Homes
CHC Representative: Phillipa Knowles

Workplan - currently being developed

Terms of Reference

Next Meetings:

Tuesday 24th March 2020 - Newport City Homes

Book your place here

Agenda - To be confirmed

Past Meetings 

Wednesday 11th December -  Hugh James (Cardiff)

Tuesday 25th June 2019 

Wednesday 16th January 2019

Thursday 20th September 2018

Monday 12th March, Monmouthshire HA

Friday 12th January 2018

HA Chairs & Vice Chairs

Chair: Jonathan Huish, Trivallis


Chair: Ruth Lanham-Wright, North Wales Housing Association
Vice Chair: Richard Evans, Trivallis
CHC representative: Bethan Proctor

Work plan – currently being developed.

Terms of reference

Next meeting dates:

To be confirmed

Past meeting dates:

Wednesday 12th February 2020 - Taff Housing


Indoor Air Quality - Airtopia
Asbestos in Domestic Buildings - Severn Environmental Services
iMist - Fire Suppression
Building a Safer Future - Peter Jones, Newport City Homes
Fire Safety at Trivallis - Richard Evans
NICE Report (Summary)

Wednesday 2nd October 2019 - Glyndwr University, Wrexham

Wednesday 26th June 2019 - Taff Housing

Wednesday 20th of March, CMC@Loudoun (Cardiff)

Thursday 22nd November

Tuesday 12th June

Thursday 14th December


Chair: Simon Jones, Coastal Housing Group
Vice Chair: Sarah Prescott, Valleys to Coast
CHC representatives: Steve Evans / Aaron Hill

Terms of Reference

Next meeting dates:

To be confirmed

Past Meetings

Friday 14th February 2020

Joint Future Homes/Finance SDG - 3rd February 2020

Thursday 24th October 2019

Friday 14th June 2019

Thursday January 17th 2019

Thursday 18th October 2018

Monday 11th June 2018

Tuesday 27th March 2018

Tuesday 14th November 2017

Chief Executives

Chair: Paula Kennedy, Melin Homes
Vice Chair: Helena Kirk, North Wales Housing
CHC representatives: Clarissa Corbisiero

Next meeting dates

To be confirmed

Past meetings:

Wednesday 15th January - Hugh James, Cardiff


Tuesday 1st October - Joint HA Chairs & Vice Chairs/Chief Executives Meeting - ICC, Newport

Thursday 20th June 2019

Tuesday 9th April 2019

Monday 7th January 2019

Monday 8th October 2018

Tuesday 17th April 2018

Monday 16th April 2018

Wednesday 11th October 2017

Strategic Delivery Groups

The work of our Strategic Delivery Groups aligns with the priorities in our Corporate Plan 2019 -22, as set by our members.

The Strategic Delivery Groups:

  • Test and develop policy ideas and turn them into policy asks
  • Horizon scan to Identify future risks and opportunities
  • Feed into and shape CHC conferences and training and
  • Actively support a strong and resilient sector

The Strategic Delivery Groups for 2019/20 are:

Each SDG will meet 3 times a year. Dates and venues have been set in advance.

The relevant information for each SDG including Chair/Vice Chair/terms of reference, meeting dates and a workplan can be found by clicking on the above links.

The Chairs/VCs and CHC SDG leads met in August to identify overlapping themes where SDGs will need to work together. You can find more information on these themes here.

Online attendance

As part of our offer to members in 2019/20, we are trialling virtual attendance for our Strategic Delivery Groups where agendas allow. The virtual meetings are currently run via GoToMeeting. A step by step guide on how to connect and use this platform can be found here. If you have any questions, please do not hesitate to get in touch.

If you would like any further information about any of the SDGs or would like an invitation our member’s Yammer network where these are discussed, please contact

Smart Energy GB - Campaign to target over 65’s who are offline

Community Housing Cymru has been working with Smart Energy GB to promote the roll out of smart meters across Wales. We’re now entering the next phase of this partnership to ensure we’re really focusing on helping those who need the most help to understand the benefits smart meters can bring.

Many of you will have seen the recent Gaz & Leccy TV advertisements.  Audience research shows that people over 65, who are offline, are much less likely to engage with the campaign. This will include many of your older tenants, and we want to work with you to ensure the campaign reaches them to build confidence in this new technology so they can understand how easy they are to use and benefit from getting a smart meter.

Free Resources:
To help you reach these tenants, Smart Energy GB have a range of specialist resources in Welsh and English for you to download and use, including information leaflets and posters. The materials include key messages and benefits for people aged 65 and over, without personal internet access.  Some of these can also be ordered the Smart Energy GB's Resource centre.  Please do use the materials in your face to face engagement or distribute directly to households who are likely to be older people who could be offline.


To help you understand more about smart meters and the rollout there are also a range of useful educational films on Smart Energy GB’s YouTube channel.

If you want more information on why we’re targeting over 65's that are offline, or ideas on how to engage with them, please don’t hesitate to get in touch.

For more information on the partnership, please contact Adele Harries-Nicholas, CHC’s Member Services and Business Development Manager on 02920674803 or by emailing  

2017 Finance and IT Conference

Making Sense of Economic Landscape - Hao Ran Wee, Barclays Bank

Preparing for Digital Shift - Mark Moynihan, Aaeron

Social Housing Pension Scheme - Gary Bradley, The Pensions Trust

NPV / Financial Viability of Stock - Mark Potter and Caroline Lewis, Cardiff Community HA

Creating Bespoke Software - Richard Troot, Wales & West HA

Risk Management: The route to diversification and transparency - Ruth Murray-Webster

Unlocking Potential Housing latent capacity - David Eastgate

Enhancing Customer Experience - Francis Hipple, HACT

Effectively Engaging the board and audit committee in Risk Management - Nigel Ireland , Barcud Shared Service

Procurement and Tendering - Stephen Thompson, Darwin Gray

How to Finance the development of 20,000 homes, Helga Warren and Carrie Satherley, Welsh Government

Housing Horizons, Clarissa Corbisiero-Peters, Community Housing Cymru

A New Political Landscape - Rhodri ab Owen, Positif

Funding of Welfare Reform - Paul Webb, Welsh Government

Housings Adventures in data Science - Mark Moynihan, 1st Touch

Funding in a Changing Environment - Henrietta Pod, JCRA

Housing and Regulation, Helen White, Welsh Regulatory Board

Faster Adaptability is the new Core Competency in the new economy - Stephen Parry, Lean Voices

2017 Chief Executives and Leadership Conference

Chief Executives Conference - Thursday 22nd June

Disrupting Targets - Tracy Myhill, Welsh Ambulance Service

Disrupting the Econony - Karel Williams, Manchester Business School

Disruptive Devolution - Ashley Rogers, Business Council North Wales


Leadership Conference - Friday 23rd June 

Building Resilience through Leadership - Professor Iwan Davies, Swansea University

Grow your own: Is the next Chief Executive in the Room? - Alan Nobbs, NHS Leadership Academy

Authenticity Making Values Valuable - Stuart Haden, Storm Beach Learning & Development

2017 HR and L&D Conference

It ain't what you do... it's the way that you do it, Anna O'Halloran, Just Housing Consultancy

Reflection - What can come out of the darkness? Stuart Haden, CIPD

Building Resilence for Improved Wellbeing, Peter Green, PJG Consultants

Employment Law & Legislation Update, Rhiannon Dale, Hugh James Solicitors

Delivering on the Welsh Language Standards, Llinos Iorwerth and Rhys Evans, ATEB Cymru

Move over traditional learning! Lisa Minogue-White, WillowDNA

What does the Future Hold? Sophie Howe, Future Generations Commissioner in Wales

Performance Management - Why do we get it so wrong? Nia Bennett, EffectusHR

Brexit, Steffan Evans, TPAS Cymru

Millennial, Louise Price, Hugh James Solicitors

How Career Passports can help an organisation's succession planning journey, Peter Brauer, Turning Point HR

The Power of Coaching and Mentoring, Andrew Wallbridge, TSW

An Introduction on Online Learning, Dawn Stacey, Learning Pool

Successful Campaigning, Ffion Grundy, Stonewall Cymru

Housing Horizons, Clarissa Corbisiero-Peters, Community Housing Cymru

What does the Future Hold for HR and L&D? Gill Mason, ACAS

CHC’s Communications Conference 2017

The Next Chapter - Housing Horizons - Clarissa Corbisiero-Peters, Community Housing Cymru

Expect the Unexpected, then Communicate it - Steffan Evans, Wales Governance Centre

Expect the Unexpected, the Communicate it - Professor Justin Lewis, Cardiff School of Journalism, Media and Cultural Studies

Setting your own news agenda through blogging and social media - Cathryn Scott

Social Media 101 - Dan Oliver, The Royal Mint

The Jeremy Colman Crisis - Lessons Learned - Rachel Moss, Wales Audit Office

What Crisis - John Wilkinson, Chartered PR Consultant

Going, Going, Gone! What makes properties sell? Julie Bowen and Gemma Clissett, Lovell Partnerships

Campaign with a purpose - Grass firs have consequences - Francesca Carpanini, South Wales Fire and Rescue Service

Universal Credit Research Report

The first-ever Welsh research report into the impact of Universal Credit (UC) from the tenants’ perspective was launched in Cardiff on Thursday 9th March. Read more here

CHC Board Reports

Board Reports

CHC Board Report - Thursday 21st November 2019

CHC Board Report - Thursday 14th November 2019

CHC Board Report - Thursday 12th September 2019

CHC Board Report - Thursday 11th April 2019

CHC Board Report - Monday 28th January 2019

CHC Board Report - Thursday 8th November 2018

CHC Board Report - Monday 17th September 2018

CHC Board Report - Thursday 21st June 2018

CHC Board Report - Monday 14th May 2018

CHC Board Report - Thursday 22nd March 2018

Open Board Meeting Reports

CHC Open Board Meeting Report - Monday 17th July 2017

CHC Open Board Meeting Report - Monday 13th February 2017


2020 Board meeting dates

Wednesday 29th January – Board away day & meeting

Tuesday 31st March 2020 – Board meeting

Tuesday 14th July 2020 – Board Away day

Tuesday 8th September 2020 – Board meeting

Tuesday 3rd November 2020 – Board meeting





After listening to feedback from members and as an extension to our recent brand refresh, we’ve revamped our Cartref magazine and transformed it into an online offering.

This site will now serve as our blog and our magazine, all in one, and means that you can find all the updates you need in one place.

We’ll be updating the site regularly with updates and blog posts from CHC staff, and we’re also keen to make sure we get plenty of contributions from guest bloggers on topics which interest you and your organisations. Get in touch with Rebecca Goodhand if you’d like to contribute to our new blog or if you have any feedback. 

Read it here!

CHC’s Governance Conference 2017

Through the Looking Glass - Welsh Regulatory Perspective - Carol Kay, Welsh Government

Building Resilient Boards, Fiona McGregor, HCA

What does your life jacket look like - Jim Lashmar and Gill Powell, Altair

Behind Closed Doors - A Lenders View - Tomy Oakley, Lloyds Bank

Value for Money - Steve Smedley, HouseMark and Carol Kay, Welsh Government

Does you organisation have the right appetite for risk - Ruth Murray Webster

Practical and Legal Implications of Welsh Language Standards - Fflur Jones, Darwin Gray and Llinos Iowerth and Rhys Evans, ATEB Cymru

Regulatory Framework and How it works in Practise - Sarah Laing Gibbens and Ian Walters, Welsh Regulatory Team and Keith Edwards, Taff HA

Behavioural Insights - Anna O'Halloran, Just Housing Consultancy

Housing Horizons - Clarissa Corbisiero Peters, Community Housing Cymru

Celtic Horizons , Balancing Governance, between an RSL, a subsidiary and a private sector partner

Back from the Future - Patricia McCabe, Central Consultancy and Training

Terms and Conditions - Training

If you wish to cancel, our terms and conditions are:

14 days or more before event : No charge.

Between 8 and 14 days before event : 50% of total fee payable.

Less than 8 days before the event : Full fee payable.

Registered delegates who do not attend the event : Full fee payable.

Contact the Events Team

Events team

Business Development Manager - Angharad Young  |  029 2067 4803

Events and Business Officer - Rhian Robinson  |  029 2067 4814

Learning and Development Officer - Lesley Smith | 029 2067 4809

Terms and Conditions - Conferences

If you wish to cancel our terms and conditions are:

30 days or more before event:  £25 admin charge is payable per person.

Between 15 & 29 days before event: 50% of total fees payable.

14 days or less before event: Full fees payable.

Innovative Housing Conference 2017

Future Generations - Sophie Howe, Future Generations Commissioner

Report Findings, Next Step - Ed Green, Welsh School of Architecture, Cardiff University

More Better Full Report - Ed Green

IGLOO Regeneration - Mark Hallet

Legal & General Large Scale Offsite Manufacturing Project - Laura Mason

Zero Bills Homes / Z Factory -Bill Dunster

Pentre Solar - Glen Peters

Pentre Solar Film

Exeter City Council's Exeperiences - Emma Osmundsen and Tomas Gartner

CHC’s Rural Housing Conference 2017

Welsh Governement Update - James Burgess, Welsh Government

Scottish Perspective - Diarmaid Lawlor, Architecture & Design Scotland

Planning - Assisting and Hindering Rural Housing Development, Councillor Dyfed Edwards, Gwynedd Council

Affordable Home Ownership - Barriers and Opportunities, Warren Smith, Nationwide

Affordable Home Ownership - Barriers and Opportunities, Catrin Roberts, Grwp Cynefin

The Rural Supply Chain and the Impact on Bricks and Mortar, Arfon Hughes, Grwp Cynefin

Pentre Solar, Glen Peters, Western Solar

Financing Development and Coooperative Housing, Dave Palmer, Wales Cooperatve Centre and Afon Hughes, Grwp Cynefin

Bringing Rural Empty Homes back into use, Rhys Llwyd Davies, Architect

Creating Inclusive Communities, Dr. Sarah Hillcoat-Nalletamby, Centre for Ageing and Dementia Research, Swansea University

Creating Inclusive Communities, Dr. Sarah Hillcoat-Nalletamby, Centre for Ageing and Dementia Research, Swansea University

The State of Housing in EU - Sorcha Edwards, Housing Europe

High Performance Affordable Housing from Timber - Tabitha Binding, Woodknowledge Wales

PR and Communication Awards 2017

Community Housing Cymru’s PR and Communication Awards will take place on the evening of CHC’s Communications Conference in Cardiff Bay on Thursday 23 March.

The 8 categories are split into two groups and are listed in the document below. You can enter up to 4 categories from the ‘general categories’ list, as well as entering both categories in the ‘additional categories’ list, so you have a maximum of 6 categories to choose from. Please note that, unlike in previous years, we’ll be asking you to enter yourselves into the Best In-House Communications Team award if you’d like to be included. You can find further information below.

Please send all submissions to Borbala Martos on, with the category clearly stated in the subject line of your email. Please send submissions in a Word document (along with any accompanying attachments) with your name and your organisation's name clearly stated. 

The closing date for entries is Wednesday 22nd February.

All submissions must range from 1 January 2016 to 31 December 2016.

Good luck! 


PR and Communication Awards 2017 - Further information

Our three year focus

Our Corporate Plan focuses on the priorities you told us are important to you.

Members from Taff HA, Rhondda HA, Newydd HA, Pobl, Charter Housing and Linc are featured in our film which tells our Corporate Plan story for the next three years.

Watch the film here.

We’ll be focussing on influencing your environment, telling the sector’s story, delivering excellent member services, equipping you to be fit for the future and running a great member organisation.

The full document can be viewed here.

We’ll keep you updated on the progress we’re making on your behalf via our progress reports.

Housing Horizons

Community Housing Cymru launched the long-awaited 'Housing Horizons' vision for Welsh housing associations on Thursday 16th November 2017 at our Annual Conference. 

We began this work a year ago by posing big questions to housing associations right across Wales, and we spoke to over 500 vision makers over the course of the year.

This was our big question: 'Over the next 20 years, what difference will you make?'

In response to this question, another one emerged.

What if?

What if good housing was seen as a basic right for all in Wales? What if housing was genuinely seen as the starting point for successful lives and successful places, and public money was spent accordingly and key decisions made around housing to help achieve this?

With this in mind, this is our vision for 2036: A Wales where good housing is a basic right for all. 


Take a look at all the materials below to find out more about the specific commitments within this vision, and please get in touch with if you have any questions or if you'd like a hard copy of the vision document.

Housing Horizons - The Vision

Housing Horizons - The Video

We'd like to say a huge thank you to our 500 vision makers who have contributed to the Housing Horizons project over the last year. Thank you for getting involved, and we look forward to working with you on achieving this vision. 

Mental Health and Housing

This report highlights examples of recent practice (Autumn 2016) among housing associations in Wales, which benefits the mental health of members of the communities in which they work. The case studies included provide examples of the types of interaction that frontline housing staff have with mental health professionals, showcasing some excellent partnership working and also examples of gaps in the current system. You will find the report at the links below (in English and Welsh), as well as a Llamau Mental Health and Wellbeing Toolkit which is referred to in the report.

Housing Associations and Mental Health support to tenants in Wales


New Regulatory Framework

A new regulatory framework for Welsh housing associations was launched at CHC's Annual Conference in December 2016. The launch of these high-level principles will now be followed by a consultation on the draft performance standards in January 2017 via the regulatory advisory group, and we will provide further updates in due course. 


CHC’s Annual Conference - Creating the Narrative

Black Swan Hunting

Making Sense of the Housing Markets

Data, Evidence & Insights in Housing

Regulatory Reform - Sharpening our approach to delivering Regulation

A Legal and Practical  Guide to Meeting the Welsh Language Standards

Wales after Brexit - Victoria Winckler

Wales after Brexit - Steffan Evans

Wales after Brexit - Piers Williamson

Housing an Ageing Population

Housemark and CHC - Maximising our Contribution

Following extensive consultation with our members and stakeholders CHC and Housemark have produced the publication: Maximising Our Contribution: A practical guide for  Welsh Housing Associations on how to define, deliver and  demonstrate Value for Money. The publication contributes to the developing debate on Value for Money at government, housing association and community level and provides practical guidance on approaching and demonstrating VFM. Key to the publication was the development of set of indicators to assist our members with measuring VFM which incorporate the metrics developed by CHC’s Finance Forum.

You can read the document here.

Download the full literature review here

If you would like any further information on the document or would like to provide feedback on the content, please contact Hayley Macnamara:

Is the 30 year business plan broken?

The impact of the Housing Benefit cap to LHA rate on the Welsh social housing sector

The paper below summarises the discussions that took place at Community Housing Cymru’s One Day Conference on 21st April 2016. Over 100 delegates participated in various discussion topics which centred around the impact of the UK Government’s plans to cap Housing Benefit to the LHA rate. The actions that will be taken forward as a result of the discussions can be found at the end of each section in the document below.

Notes on 'Is the 30 year business plan broken' One Day Conference 

Please click here to read our In-Depth Briefing on the impact of the cap. 

Energy Network

Energy Group


Past Meetings:

  • Wednesday 11th November 2015

Energy Group - Wednesday 11th November 2015 - agenda

Notes 11th November

Steve Curry, Valleys to Coast presentation

Andrew Padmore, Egnida, presentation

John Littlewood, 'Feedback from Occupants in ‘as Designed’ Low-carbon Apartments, a Case Study in Swansea, UK' presentation

Online Journal Energy Procedia - further feedback on the case study in Swansea

Dave Richards, SSE, market update and cavity wall extraction and advice on steps to take

Infrared Thermography (IRT) for identifying failed cavity wall insulation presentation

Ben Craig presentation-Director of CIGA-cavity wall insulation extraction best practice

Owen Veldhuizen, Cartrefi Conwy, green flag status presentation 


  • Thursday 5th March 2015

Energy Group notes March 5th 2015

SHIFT presentation

Resource Efficiency Wales presentation

Robert Owen Community Banking

Resource Efficiency Wales information

REW info

REW info Welsh Version

Housing Directors Network

Past Meetings:

  • Thursday 18th May 2017

Housing Directors' Network, 18th May 2017 - Agenda


  • Tuesday 24th January 2017

Housing Directors' Network, 24th January 2017 - Agenda

Housing Directors' Network, 24th January 2017 - Notes

Solas Cymru/PHW presentation: Adverse Childhood Experiences (ACEs) in Wales

Under 35s Pilot Update

  • Thursday 23rd June 2016

Housing Directors' Network, 23rd June 2016 - Agenda

Housing Directors' Network, 23rd June 2016 - Notes

Anna O'Halloran (Just Housing Groups) - Presentation

Behavioural Insights General Info

Behavioural Insights Crash Course 150616

Lana Jones (AllPay) - Presentation


  • Wednesday 23rd March

Housing Director's Group Meeting - Wednesday 23rd March 2016 - Notes

Housing Directors' Group Meeting - Wednesday 23 March 2016 - Agenda 

Clare Way (NPT Homes) - Presentation


  • Wednesday 21st October 2015

Housing Director's Group Meeting - Wednesday 21 October 2015 - Notes

Housing Director's Group Meeting - Wednesday 21 October 2015 - Agenda

Hafod HA Alternative Housing Provision 21 October 2015

Seren - Loftus Garden Village

Seren Gwalia Cwmgelli Lodge

Cardiff Community HA - Loudon Square

Incommunities - Value Based Lettings

VBL Flowchart

VBL and HSF updates

Clwyd Alyn Overview Leasehold and Sales

Clwyd Alyn Leasehold Briefing Paper


  • Monday 8th June 2015



Jeremy Porteus (Housing LIN) Presentation


  • Friday 20th March 2015 



Caroline Moore (Yarlington) - Presentation

Lisa Charles (Bron Afon) - Presentation

Notes from Breakout Groups

Health and Safety Network

Past Meetings:

  • Wednesday 18th January 2017

Health and Safety Network meeting, Wednesday 18th January 2017 - agenda

Radon - Seamus Doyle

CDM - Total CDM

Asbestos Presentation - Santia Asbestos Management

Your top 10 questions answered - Santia Asbestos Management


  • Thursday 14th July 2016

Health and Safety Network meeting, Thursday 14th July 2016 - agenda

Health and Safety Network meeting, Thursday 14th July 2016 - notes

PPT Presentation (Health Surveillance, Risk Assessment, Electrical Safety, Window restrictors)


  • Tuesday 1st March 2016

Health and Safety Group Meeting, Tuesday 1st March 2016 - Agenda

Health and Safety Group Meeting, Tuesday 1st March 2016 - Notes

Hugh James presentation - Windows and balconies

RCT Homes Statutory_Non Statutory Compliance_CHC


  • Thursday 26th November 2015

Health and Safety Group Meeting, Thursday, 26th November 2015 - notes

Heatlh and Safety Group Meeting, Thursday, 26th November 2015 - Agenda


Health and Safety - Feedback

CDM PD Presentation

Principle Designer Appointment Letter

Penalties and Sentencing: In-depth

Jennifer Lunt slides

Hugh James, CDM

Annual Benchmarking Statistics 2015 with guidance

Process for Employees with temporary altered duties or hours

Incident type analysis - 2014

RSL Group Incident statistics 2014

Welsh Health & Safety In Housing Forum - benchmarking

Corporate governance for process safety - colour cover


Notes from the central Health and safety group in the UK

Wednesday 2nd December 2015 notes

Wednesday 16th September 2015 notes

Fire Safety Network

Fire sprinkler pilots

Fire Sprinkler Pilot studies interim report

Househoulders Guide Fire sprinkler measure English version

Househoulders Guide Fire sprinkler measure Welsh version


Past meetings:

  • Friday 7th July 2017

Fire Safety Network meeting, Friday 7th July - Agenda

Fire Safety Network meeting, Friday 7th July - Notes


ISO Managing the risk of leaseholder fire doors


  • Monday 5th December 2016

Fire Safety Network meeting, Monday 5th December - Agenda

Fire Safety Network meeting, Monday 5th December - notes

Mainpoint Fire & Security Presentation on Automist Fire Suppression System

Kate & MAWWFRS Presentation on Working With Tenants Who Hoard

Guidance for the Storage and Charging of Mobility Scooters - Staffordshire FRS


  • Wednesday 20th April 2016

Fire Safety Network Meeting, Wednesday 20th April - Agenda

Fire Safety Network Meeting, Wednesday 20th April - notes


  • Thursday 10th December 2016

Fire Safety Group Meeting - 10 December 2015 - Agenda

Fire Safety Group Meeting - 10 December 2015 - Notes

Colin Blick, Welsh Government, fire sprinkler pilots

Dr John Littlewood CHC Fire Safety presentation

Nooraei, Littlewood, Evans_MGEF Energy Procedia

PP Slides for Social Housing Fire Safety Strategy Group Meeting

Fire Safety Booklet1 high rise

Fire Safety Laminated Poster

Fire Safety metal signs

HSE Advisory Note asbestos guidance refurbishment

GlowMark and Tactical Imaging Tac-Tag Fire Exit Navigation Case Study

GlowMark Hazwoper & Hazmat Safety Report 1.

GlowMark Industrial Safety & Fire Safety Evacuation Case Studies

Tactical Imaging Testing and Case studies of GlowMark

GlowMark Presentation Pitch


CFOA position statements:

Domestic Fire Detection
Reducing risk for vulnerable people – a person centred approach

Training brochure

Implementing Fire Risk Management Systems 

  • Wednesday 21st January 2015

Fire safety group notes

Agenda - Wednesday 21st January
Hoarding presentation
Clutter Image 1
Clutter Image 2
Clutter Image 3
Clutter Image 4
Hoarding guidance
Wales NSHFSG presentation 

Andy Nicholson Designing residential fire safety & the challenging area of extra care facilities

Tai Calon Presentation
AICO Data Sheet
AICO Alarm Interface Brochure


  • Thursday 16th October 2014

Fire Safety Group Notes

Social Housing Fire Safety Group meeting, Thursday 16th October 2014 - Agenda

BAFSA Info File

BRE Global Client report

WG Sprinkler Presentation

Fire in Timber Frame

Primary Authority for Houisng & Fire


  • Wednesday 9th July 2014

Fire Safety Group meeting, 9 July 2014 - Agenda

Fire Safety Group meeting, 9 July 2014 - notes


  • Thursday 13th February 2014

Social Housing Fire Safety Group, 13 February 2014 - Agenda


National Social Housing Fire Strategy Group - Member Site Registration


Please note that relevant notes, presentations and other documents are available on the Fire Safety page here

Digital Inclusion Network

Past meetings:

  • Friday 12th May 2017 - United Welsh

Digital Inclusion Network - Friday 12th May - Agenda

Universal Credit Update

Digital Inclusion Data

Newydd HA Loan IT project

DI data discussion


  • Wednesday 23rd November 2016 - Rhondda Housing Association's offices

Digital Inclusion Network - Wednesday 23rd November 2016 - Agenda

Digital Footprint Presentation for RSL Digital Officers

RNIB presentation - Online Today General 

DCW Progress Update

CableCom Networking - Supporting the social housing sector


  • Wednesday 13th April 2016, Media Resource Centre, Llandrindod Wells

Digital Inclusion Network - Wednesda 13th April 2016 - Agenda


  • Friday 27th November 2015, Media Resource Centre, Llandrindod Wells

Digital Inclusion Group Meeting - Friday 27th November 2015 - Agenda


  • Friday 17th July 2015, Media Resource Centre, Llandrindod Wells

Barclays Digital Log Book Presentation

Dave Brown- Digital Communities Wales

Richard Speight- Digital Champions


  • Friday 20th March 2015 

Digital Inclusion Agenda 20th March

Presentations and information:

Daniel Richards- Get IT Together

Oracle- Improving Housing and Local Government Services

Contact Centre Online Service at Royal British Legion

RNIB Online Today Overview (please note that this is not official publicity material and therefore should not be used to promote this service)

Happus Broadband Offer

Happus Youtube Video 1

Happus Youtube Video 2

Housing Services Network

Past Meetings:

  • Wednesday 12th July - First Choice Housing

Housing Services Network, 12th of July 2017 - Agenda

Housing Services Network, 12th of July 2017  - Notes

ASH Wales Slides

Money Advice Service Slides 


  • Wednesday 8th February 2017

Housing Services Network, 8th February 2017 - Agenda


  • Tuesday 24th May 2016

Housing Services Network, Tuesday 24th May 2016 - Agenda


  • 22nd September 2015

Housing Services Forum, Tuesday 22nd September 2015 - Agenda


  • Friday 29th May 2015

Housing Services Forum, Friday 29th May 2015 - Minutes

Housing Services Forum, Friday 29th May 2015 - Agenda


  • 23rd January 2015

Welsh Government Water Regulations Presentation - Liz Franks (presentation yet to be received)

Rhondda Housing Association Find Your Future Project Presentation - Simone Devinett

Royal British Legion Presentation - Jenny Wilson

Legal Update - Bethan Gladwyn, Associate, Hugh James

Housing Services Forum, Friday 23 January 2015 - Minutes

Housing Services Forum, Friday 23 January 2015 - Agenda

Financial Services Forum

Past Meetings:

  • Friday 17th March 2017

Financial Services Forum, 17th March 2017 - agenda


  • Tuesday 22nd November 2016

Financial Services Forum, 22nd November 2016 - agenda


  • Friday 23rd September 2016

Financial Services Forum, 23rd September 2016 - agenda


  • Tuesday 17th May 2016

Financial Services Forum, 17th May 2016 - agenda
Financial Services Forum, 17th May 2016 - notes


  • 23rd February 2016

Financial Services Forum, 23rd February 2016 - agenda


  • 24th November 2015

Financial Services Forum, 24th November 2015 - Agenda and Minutes from previous meeting


  • 25th September 2015

Financial Services Forum, 25th September 2015 - Agenda


  • 19th May 2015

Financial Services Forum, 19th May 2015 - DRAFT agenda


  • 11th February 2015

Financial Services Forum, 11th February 2015 - Minutes

Financial Services Forum, 11th February 2015 - Agenda

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