4297 - Universal Credit Level 1 - a practical overview for Housing Associations

Date:09:30 18 April 2019 until: 16:30 18 April 2019

Event Type: Training

Venue: CHC Offices, Cardiff

Training Type: General

Member Price: £ 145

Non Member Price: £ 245

PLEASE NOTE THAT A £50 DISCOUNT WILL BE APPLIED TO THOSE WHO BOOK FOR BOTH LEVEL 1 AND LEVEL 2 - FOR LEVEL 2 CLICK HERE

This course gives both a general overview of how UC is meant to work, with some practical tips and suggestions when it doesn’t. So, what does UC “Full Service” actually mean? Who has to claim UC and when? How is UC- paid including help with the rent? How do people survive until first payment? Why do UC amounts vary so much? When can rent be paid direct or deductions made for arrears? How does work conditionality change? What support is there for more vulnerable UC claimants in a system that wants to emphasise “claimant responsibility”?  

Suitable for: for all Housing Association staff who might benefit from a good practical understanding of UC whether to offer a best first response to UC concerns and queries or to deal with challenges to rent issues and HA income   

Course Aims:

By the end of the course participants will be able to:

  • understand the thinking behind UC and why it is designed to act very differently from “legacy benefits”
  • know key differences between old and new: what carries over, the new and the familiar that works rather differently.
  • clarify what the arrival of “full service” UC actually means, the confusions around whether someone has to switch to UC and the implications   
  • explain the UC claims process and assessment periods
  • understand how UC’s elements fit together and the general approach to income
  • see their way through four levels of sanctions and comprehend the four conditionality levels
  • consider the likely impacts on tenants and rent arrears, in order to plan effective action

Learning methods:

  • Interactive presentations with visual aids (slides, flipcharts), Q&As, group work and case studies
  • Practical application – case studies, group discussions, using the handouts, sharing experiences
  • Resources: case studies  and your own copy of The Big Book of Benefits and Mental Health – a practical, friendly toolkit – the UC information is generic, but the book also covers key health and disability benefits

Resources:

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